Export Customer Service Executive

Posted 6 September by Barclay Meade
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Day to Day Tasks

  • Provide excellent customer service to UK and international customers
  • Manage the sales process from quotation through to delivery in SAP
  • To expedite shipments (including worldwide imports/exports, working with Freight Forwarders, internal transport and parcel carriers to ensure timely collection/delivery)
  • Generate export paperwork including commercial invoices, packing lists, Certificates of Origin
  • Printing and managing decals and manuals in a variety of languages to meet customer's expectations and requirements
  • Supporting the Sales Team with quotations, spare parts enquiries and delivery queries
  • Manage After-sales processes including any warranty claims, technical bulletins across a number of manufacturers
  • Communicate effectively with all internal and external stakeholders
  • Supporting Industry Exhibitions where required
  • Coordinate international travel for customers, trainers and prospective customers including booking of flights, transport, and accommodation
  • Over time, gain experience to successfully identify spare parts

Essential Experience/Knowledge

  • A very strong administrator and order processor with 5+ years' experience
  • Proven track record of prioritising tasks
  • Experience and knowledge of import / export processes and paperwork (ideally post-Brexit) within their day to day role
  • Previous experience of working with freight forwarders across all modes of transport, being confident in negotiating rates
  • Knowledge and experience of Aftersales processes and systems including warranty and repair operations (desirable)
  • Some previous knowledge of parts identification (desirable)

Essential Skills & Abilities

  • Excellent communicator with the skills to work collaboratively with colleagues at all levels of the business, customers and suppliers
  • Proficient and organised in administration
  • Confident in identifying potential improvements to current processes
  • Knowledge of SAP
  • Good working knowledge of all Microsoft packages
  • Fluent in a European language (desirable)

Essential Personal Attributes

  • Ability to work under pressure
  • Good problem-solving skills
  • Resilient to changing situations and priorities and able to enact prompt action
  • Committed to working as part of a team to ensure customer satisfaction (including delegating and covering colleagues.

Required skills

  • Expediting
  • Export
  • Import
  • Logistics
  • SAP
  • Administrator
  • Communicative

Reference: 43942341

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