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Export Customer Service Account Administrator

Export Customer Service Account Administrator

Posted 27 July by TMR Group Ltd
Easy Apply Ended

Export Customer Service Account Administrator

£23,700 plus 10% Bonus

Coleshill

The Company

This is an SME, that supplies into 100 countries with over 6000 customers that has a 5-star rating.

Why Would I Want to Work Here?

The company invests heavily in training and development of staff, and provide internal communications, so you are always aware of what is going on in the business. The role comes with free parking, quarterly bonus, welcome pack, up to 2 days work from home, 25 days holiday plus bank holidays and full training. Working hours are 8.30 to 5.30 Monday to Friday.

The Essence of The Role:

As an Account Executive you will create long-term, trusting relationships with customers. The Internal Account Manager’s role is to oversee a portfolio of customers, ensure all customers receive an experience that is second to none.

Scope of The Export Customer Service Account Administrator

  • Process quotes and orders through various systems including ERP and website
  • Allocating and shipping of goods
  • Export order processing- Experience with exporting shipments, knowledge of international freight regulations.
  • Acknowledges customers by responding to emails, web chat and phone calls
  • Communicate with customers via various means, web chat, email and voice
  • Follow up on new quotes to see in there interest for the Sales Team
  • Discrepancy handling
  • Ensuring all discrepancies are handled quickly and
  • Ensure that all discrepancies are completed to an excellent standard and where possible improvements are made to process
  • Management of back orders and date management of customer orders

Prerequisites

  • Language Portuguese, French or Italian and proficient in English writing and speaking
  • International Shipping Experience is essential
  • Good understanding and interest in E-Commerce and using online tools and software
  • Solid experience with Order processing Software, CRM software and Office 365

Job ID: 4253

Required skills

  • Admin
  • Export
  • Polish
  • Shipping
  • Customs Regulations

Reference: 43495030

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