A busy, stimulating role within a motivated team in an established company with a positive environment.
This is a role within a long-established and well-recognised North East manufacturer. Therefore, on a local scale, performance is visible, decisions are made relatively quickly and ideas and initiatives are welcomed and discussed readily. In addition, however, the company is part of a global group of companies and so also enjoys the benefits of global scale in terms of resource, investment and opportunity for strong performers.
Strategically, the company is striving to lead the market by becoming more innovative than it is reactive, and is working hard on the client experience, and on developing its culture of quality product, service and client relationship through building true partnerships and engendering a "can do, will do" attitude amongst all colleagues.
The role is responsible for completing the export process, planning and coordinating the international shipment of goods whilst ensuring compliance with UK and foreign trade laws and regulations concerning export documentation. In so doing, the post holder also oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner. In line with the company's approach to always go the extra mile, it is expected that the post holder will provide an excellent level of customer service.
Prepare and issue quotations and relevant technical details within the time frame set via the department KPIs
Preparation of despatch for orders, to plan and coordinate international shipment of goods - including invoicing, packing lists and Export documentation
Negotiate with shippers, agents and vendors to ensure service is maintained whilst costs are kept to a minimum
Provide technical telephone advice and guidance on product and applications
Order Entry into the system to provide the customer with order confirmations in a timely manner
Provide product and order availability, delivery status and pricing advice
Liaise with internal departments to progress orders
Knowledge and awareness of Foreign Culture and religions, particularly Europe, Middle East, Far East and Americas, along with relationship building skills
It is important that applicants demonstrate relevant experience, and have worked within export previously, possessing the following experience:
Knowledge of customs and excise requirements
Knowledge of Incoterms 2010
Good organisational skills
High level of attention to detail
Strong written and verbal communication skills
Strong customer focus
£20,000 - £24,000 per annum
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
- Export Customer Adviser