Job Title: Experienced Rehab Assistant / Support Worker

Location: London and the Home Counties

Working Pattern: Combination of in person and remote support. Flexible working hours.

Contract: Part-time (20 hours), with the possibility of overtime if mutually agreed.

About Us

We understand that every individual, injury, and situation is unique. That's why we offer flexible rehabilitation support solutions that are centered around clients, their families and rehab teams. Our specialist Rehab Assistants provide high-quality support both in-person and remotely, ensuring that our clients receive the best care tailored to their specific needs.

What Makes Us Different?

• We are dedicated to providing rehabilitation assistance at the right time, place, and frequency.
• Our Rehab Assistants are highly experienced and skilled in offering support face-to-face and remotely.
• Clients can access remote rehab support through telephone, WhatsApp, email, and video call during regular office hours.
• We focus on providing flexible support that can be customized to the needs of each individual.

The Role:

As a Rehab Assistant, you will play a key role in supporting clients in a variety of ways, including:

• Implementing therapy programs prescribed by the client's therapist, such as exercises, meal preparation, and fatigue management.
• Scheduling and diary management.
• Providing remote support for tasks such as organising appointments, completing forms, and sourcing tradespeople.
• Assisting with MDT support, such as arranging meetings and preparing for therapy sessions.
• Supporting case management activities, including property searches and research tasks.

Your role will be divided into two parts:

- Visiting clients in their own homes or supporting them out in the community, e.g. at the gym or in medical appointments.

- Providing remote support to clients and their therapy teams on a scheduled or ad hoc basis, for example supporting with admin tasks.

You'll get to know between 2-8 clients at any time. You'll build relationships with each client and team, and become skilled in their rehabilitation support needs.

What We Offer:

You’ll have the opportunity to work with specialist case managers and therapists who can support to develop your skills in complex rehabilitation, whilst maintaining your role as a key member of the multidisciplinary team.

We offer mandatory training and specialist training programmes and full insurance.

You’ll have the opportunity to be flexible in your working pattern, provided the caseload permits.

There are multiple opportunities for career progression, including supervisory positions and area managers.

You'll receive paid travel time and expenses.

Qualifications

• NVQ Level 3 in Health and Social Care or minimum two years’ experience in rehabilitation.

What we’re Looking For:

. Empathy and Compassion

• A genuine desire to help others and the ability to understand and respond to clients’ needs in a sensitive and supportive way.

2. Strong Communication Skills

• The ability to clearly communicate with clients, therapists, and other team members, both in-person and remotely (via phone, video calls, etc.).

3. Flexibility and Adaptability

• Comfort with changing schedules and the ability to adapt to different clients' needs, including varying levels of support (in-person vs. remote).

4. Organisational Skills

• Ability to manage schedules, appointments, and diaries effectively while ensuring that all tasks are completed on time.

5. Attention to Detail

• Being meticulous with tasks such as implementing therapy programs, completing forms, and managing client information, ensuring nothing is missed.

6. Problem-Solving Skills

• Ability to think critically and offer solutions, such as helping to organise appointments or sourcing necessary resources for clients.

7. Professionalism

• A professional approach to work, maintaining appropriate boundaries, and respecting confidentiality and privacy at all times.

8. Patience and Resilience

• Working in rehabilitation can be challenging, so having patience and the ability to cope with setbacks is important.

9. Team Player

• Ability to work collaboratively with therapists, case managers, and other professionals as part of a multi-disciplinary team (MDT).

10. Self-Motivation and Initiative

• Comfort with working independently, especially when remote support is required, and the initiative to carry out tasks without constant supervision.

11. Tech-Savviness

• Comfort with using technology for remote support (e.g., video calls, emails, WhatsApp) and other necessary digital tools (e.g., scheduling software).

You must be willing to visit clients in London and the home counties.

Interested?
If you're passionate about rehabilitation and want to be part of a forward-thinking team, we'd love to hear from you! Apply today to start making a difference.