Experienced Claims Handlers

Posted 8 December by Ideal Personnel and Recruitment Solutions
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Our client has vacancies for Experienced Claims Handlers at a variety of levels. These roles will report to the Claims Team Manager and the job holders will be responsible for the delivery of a positive customer experience by communicating with stakeholders in a helpful, proactive and professional manner.

Candidates must have at least 2 years claims handling experience:

  • PI experience, or

  • Motor damage and credit hire experience (especially)

Responsibilities will include:

  • Handling and settling claims promptly and fairly
  • To process work chronologically and/or in order of priority, and to help out other claims handlers to ensure that this is achieved when necessary
  • To deal with all aspects of claims handling including letter writing, telephone contact, diary management, valuation, negotiation and settlement of the following types of claim / loss:
  • Loss or damage to property

  • Minor injury

  • Straightforward heads of claim

  • Straightforward Liability Issues

  • Costs - predictable scheme

  • To act within set handling authorities as defined by the Claims Authorities Matrix

The successful candidate must already have or be willing to work towards a qualification as a minimum of QCF level 3 (this equates to 2 pass grades in A levels, CII Level 3 Certificate or NVQ Level 3)

In addition to this we require:

  • An understanding of claims handling processes / procedures, gained from experience of working as a Trainee Claims Handler or similar.

  • To be able to use a claims processing system as well as Microsoft based products

  • An understanding of motor insurance and claims principles in general

  • A basic understanding of the Civil Procedure Rules

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

Reference: 34456067

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