Experience Designer

Posted 13 October by National Trust
Summary The Trust can only deliver all the fantastic work that we do because of our people. We have a large staff team and a huge volunteer team supporting all aspects of our work. 


The Experience Design team exists to make sure all our people are having a fantastic time while they are with us. Happy, engaged staff and volunteers who love what they do and are passionate about our cause will help the Trust thrive. 


Your role will be about creating fantastic experiences for our people whether that’s smoothing out pain points in our people systems or creating new volunteering offers to attract more diverse audiences. 


If you’re passionate about creating a great environment in which people can bring the best of themselves to support a fantastic cause we’d love to hear from you.

What it's like to work here

This post is contractually based at our offices in Swindon but is currently working remotely. There will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. As a guide presence in the office will be expected 1 or 2 days per week once we are back to ‘normal’.


The Experience Design team is one part of the People Engagement team where most of our work will be drawn from. There will be times when we are delivering work that impacts right across the People and Business Services Directorate.  


When everyone is recruited we’ll be a team of 8 people who work closely together to deliver meaningful change for our staff and volunteers. The team uses Agile methodologies to plan, deliver and review our work and we currently work to a 2-week sprint cycle. We have daily stand-ups and are very open about workload management. The team is friendly, people focused and caters to support each member as much as possible to keep a good work and wellbeing balance.   


As you’d expect from an Experience Design team we reach out to existing and potential end users to make sure we understand the experiences they are having and develop solutions with them that will make a real difference.  


What you'll be doing You’ll be applying your experience design skills, knowledge and mindset to deliver strategic priorities and improve staff and volunteer experiences. Working with Agile methodologies you’ll be able to draw on your skills to develop end to end processes, create guidance and deliver service improvements. Working with end users and drawing on data and insight to understand the needs we’re addressing is a critical part of the role. Experience design is a relatively new approach within our Directorate, so you’ll also play an active role in building the confidence and capability of colleagues to work in this way.   Who we're looking for Full details are provided in the role profile, and we’d really encourage you to read on if you can: 
  • Put your assumptions aside and apply a range of Experience Design techniques to really understand the experiences our people are having 
  • Innovate and develop solutions by working collaboratively with others 
  • Work as part of a close-knit team who take continuous improvement seriously 
  • Respond positively to change and help others do the same      
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Reference: 44325159

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