Executive Case Handler
A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve "Gold Standard" Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.
Our award winning Litigation and Recoveries Team provides a complete range of debt recovery services utilising cutting edge technology and with specialists dealing with different debt types, all operating under a centralised management structure allowing us to deliver consistently excellent service.
We act for a wide variety of captive and non-captive lenders. This breadth of experience enhances our knowledge of the industry and allows us to share that industry insight.
Our specialist team of asset finance litigators is trained to deal with asset finance recoveries using commercial strategies and to engage with the customer at an early stage of proceedings. We deal with all cases, from routine undefended matters to large complex cases.
Within the asset finance recoveries team we have our own negotiations team, comprising experienced collections staff who engage with customers by telephone and seek to agree sensible repayment terms before legal proceedings are issued.
As a result of rising work levels, the Asset Finance Recoveries Team are seeking an Executive Case Handler on a permanent basis. The successful candidate will join a prestigious team who have won numerous awards including 'Debt Recovery Firm of the Year´ in both 2016 and 2017 and 'Motor Finance - Legal Provider of the Year 2016’ and achieving Tier 1 rankings in the Legal 500.
Your role will sit within the Asset Finance Recoveries Team where you will manage a case load of asset finance recoveries litigation matters, including actions seeking the return of assets and actions for payment.
You will be competent in the technical elements necessary to provide a quality and comprehensive recoveries service to clients in the asset finance industry, through both telephony and litigation activity, with a client and customer service focus.
The role will have some basic client responsibilities at an operational and relationship level, including reporting to clients and assisting and in the production and submission of management information internally and to clients.
As an Executive Case Handler, you will control and manage your workload effectively and efficiently using the relevant case management systems and other processes, ensuring information is kept accurate and up-to-date. Furthermore, you will be accountable for your workload ensuring targets, KPIs and internal and client service levels are met.
Managing your case load of asset finance recoveries litigation matter, you will run these cases in accordance with the current legislative and regulatory requirements, seeking and carrying out your client’s instructions as appropriate. You will also provide commercially and legally accurate advice in a timely manner, and will supervise case handlers on an ad-hoc basis.
Skills and qualifications
The ideal candidate will have a legal or paralegal qualification and/or significant asset finance or debt recovery litigation experience. You will also have significant knowledge and experience of Scottish court and enforcement procedures, coupled with a track record in customer service positions.
You will have significant experience working in a law firm, financial services or professional services organisation dealing with a high volume of work in the area of asset finance or debt recovery. Experience working in a regulated environment would be advantageous. You will also require to be IT literate and have the ability to prioritise, be organised, and integrate within a team as well as be able to work on your initiative.
Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
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