Events - Registration Manager - GERMAN SPEAKER

Posted 6 March by New Appointments Group

New Appointments Group are working in partnership with a well-established Events and Communications company based in Surrey. We are currently recruiting for a German Speaking Delegate Manager. To be considered for this role you must have full understanding of CVENT Website Registration, StarCite, Crowdcompass or similar experience, and must be a Fluent German communicator.

Your role is to create, manage and report on registration data using our current or client CRM platform and manage delegate communications.

Key responsibilities and accountabilities:

* Client Management
  • Support the Client team in the preparation of RFP and proposals as required;
  • Attend Client pitch/presentation as required;
  • Attend Client meetings, calls and reviews on a regular basis or as required;
  • Communicate changes to Client structure as and when relevant.
* Project Registration/Operational Delivery Management
  • Delegate Management:
    • Attend all 'kick off' meetings to ensure full understanding of project requirement and delivery time frames;
    • Plan and produce project time lines and milestones for delegate management using appropriate tools and internal process documents;
    • Ensure time frames for delegate management are specified and agreed with the project manager and external suppliers;
    • Manage personal, client specific, meeting specific shared inboxes;
    • Manage all delegate communications, ensuring responses to all delegate queries are actioned in a timely manner;
    • Manage communication of delegate status updates to clients in a timely manner;
    • Manage ongoing communication of data to suppliers within project time frames;
  • Website Management:
    • Ensure that you are proficient in the use of Cvent Event Management software;
    • Excellent attention to detail applied to all areas of website testing;
    • Manage the checking and cleansing of all external data received from clients and/or suppliers;
    • Manage and adhere to the processes necessary to accomplish goals and adhere to time lines in the most efficient and effective way;
    • Accurately prioritise problems/initiatives in time-sensitive situations and work on multiple projects simultaneously.
  • Data Management:
    • Manage all data obtained during the registration process ensuring checking and cleansing regularly throughout the lifecycle of the meeting;
    • Manage and update contact information stored within the CRM database and internal databases;
    • Manage data in a sensitive and careful manner with excellent attention to detail;
    • Abide by company policies and compliances around data protection and reinforce these where necessary;
    • Manage and utilise all training and process documents, project plans and associated communication documents.
  • Reporting
    • Manage client expectations with regard format/types of reports and frequency of the provision of reports;
    • Manage and deliver status reports, progress reports & supplier reports as standard;
    • Manage all templates ensuring all in place and have been set up by the DETM in accordance with client and supplier requirements;
    • Test and sign off all reports that have been set up by the DETM;
    • Set up additional reports (as required) during the lifecycle of the meeting;
    • Ensure an understanding of client specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting;
    • Finalise all post-event reporting for reconciliation purposes and collation of post-event survey results (if applicable);
    • Manage and ensure that reports are formatted as per the standard delegate management operating process and are password protected before sharing externally online.
  • Supplier Relationship Management:
    • Manage, Develop and maintain all supplier relationships;
    • Work with suppliers to obtain best prices and best practice throughout all projects;
    • Directly liaise with suppliers to provide data lists for applicable services.
* Client Governance
  • Liaison with Governance Team to ensure all process documents are up to date and accurate;
  • Ensure compliance with client and company SLAs;
  • Ensure compliance with all client and company privacy and security protocols;
  • Ensure compliance with GDPR (General Data Protection Regulations) 2018 Regulations.
* Budget reconciliation & finance management
  • Review and give final sign off to all client budgets ensuring:
    • Client SLAs are taken into account;
    • Profit maximisation;
    • Accurate charging of costs (supplier and expenses) to the budget;
  • Review and ensure currency exchange is managed in line with financial updates and checked regularly;
  • Ensure prompt reconciliation post-event (maximum 30 working days or client specific);
  • Manage and submit personal expenses and credit card reconciliations within time frames specified.
* Hub Planner
  • Input of timesheet activity on a weekly basis.
* The Big Intimacy
  • Ensure personal conduct is consistent with companyvalues and live those values every day:
    • Team player;
    • Adventurous;
    • Creative;
    • Trusted;
    • Courageous;
    • Loyal.
* General
  • Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects;
  • Attend company training days as and when required;
  • Attend company meetings as and when required.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
Twitter: @nagforjobs

Reference: 34620428

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