Cordant People's Client is looking for an Event Executive.
The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.
The Event Executive provides excellent customer service through every element of the event or group enquiry, utilising strong selling skills. Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre -event, during event and post event.
Recognises opportunities to maximise revenue, conversion and drive repeat business.
The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
Background in customer service role, sales, event management ideally within an hotel environment preferred Skills and Knowledge
Effective sales skills
Knowledge of meetings & event management
Effective communication (verbal, listening, writing) and negotiation skills
Strong customer development and relationship management skills
Strong organisation skills
Knowledge of contract management and legalities
Knowledge of menu planning, food presentation and banquet and event service operations
Knowledge of event technology products and services
Knowledge of current trends in event management and event technology
Knowledge of overall hotel operations as they affect department
Ability to execute against an agreed event and group strategy
Ability to use Microsoft Office software applications and hotel system applications
Strong problem-solving skills; encourages new innovative solutions when appropriate
Effective influence skills
Effective decision making skills Education or Certification
High School Diploma or equivalent required; Bachelor's Degree preferred
Ownership for the management and conversion of assigned enquiries
Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes
Correct use of systems process to ensure booking integrity, consistency & accuracy.
Sells to a pre-determined event and group strategy
Works within brand standards & systems processes
Generate incremental revenue and deliver excellent guest service.
Effectively manages bedrooms blocks and meeting space inventory for assigned groups
Conducts compelling show rounds to win the business
Execution of Meetings Imagined.com, MSA
Proactivelyresolicits previous customers and event Booker's for future opportunities
Cordant People is an equal opportunities employer.
Cordant Group is an equal opportunities employer
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