Evening & Weekend Customer Service

Posted 5 days ago by Hays Specialist Recruitment Limited
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Part time Customer Service - Leicester - £9.50 per hour / £18500 per annum pro rata - part time flexible

Your new company
A successful and ever growing exciting organisation based in Leicester city centre are currently seeking Customer Service specialists for a number of opportunities across varies teams for immediate start on temporary to permanent contracts. These roles are part time flexible working opportunities, working a minimum of 20 hours a week between 5pm to 10pm Monday to Friday and flexible working on Saturdays and Sundays. This company are continually building support teams that really put the customer first and have first class knowledge of their industry.

Your new role
You can expect in this role tough challenges where every day is different, and you are rewarded with an extremely supportive and fun working environment and huge career opportunities. Working alongside a successful and growing team of Customer and industry specialists your role will involve speaking with customers, answering queries, account managing and overall providing excellent customer Service. These roles are working for a very well-known and established Brand and they offer excellent opportunities for people passionate about customer service to build their careers.

You may at times have to handle difficult conversations and complaints whilst always providing excellent customer service to get the best resolution for the customer. Your overall goal is to follow the ethos of the company in always putting the customer first and getting them the best outcome possible.

This is a part time role working flexibly between 5pm and 10pm Monday to Friday and day hours across Saturdays and Sundays a minimum of 20 hours a week. These roles are initially temporary with a view to becoming permanent after a successful probationary period.

What you'll need to succeed
To be considered for this role the client are looking for bright, enthusiastic, open minded, inclusive and positive people who want to make a real difference for the customer. You will need to be empathetic and understanding along with a business mind to get the best deal and outcome for the customer. You will also need to be very resilient and someone who can handle challenges. You must be able to demonstrate a solid working history of providing excellent customer service and be confident in dealing with difficult conversations and handle complaints. You will also require excellent attention to detail and a good level of IT literacy able to operate multiple CRM systems at once and spreadsheet management.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Required skills

  • inbound
  • call centre
  • part time
  • customer service
  • flexible

Reference: 39499436

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