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European Property Helpdesk Operator - Based in Pilsworth, Bury, Lancashire

Posted 30 January by Gleeds Easy Apply Ended

The Gleeds helpdesk team provides an essential single point of contact for the prompt resolution of property related work requests and queries.

You will require the following skills and experience.

Essential

  • Knowledge of a European language would be advantageous.
  • Experience of providing customer service and developing productive working relationships with key customers and suppliers.
  • Experience in a telephone and email based operational environment.
  • An enthusiastic approach to work.
  • Integrity and honesty.
  • Self-discipline and well organized.
  • Ability to work on own initiative.
  • Team player.
  • Effective written and oral communication skills.
  • Excellent telephone manner.

Responsibilities

  • To respond quickly and efficiently to incoming telephone calls & emails.
  • To accurately record details of the caller, problem and severity and ensure that the clients Maintenance Coordinator is aware of situations which could develop into issues.
  • To achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
  • You will support the Gleeds Commercial team on the roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.

The helpdesk is not a pressured call centre environment. Following reported problems through to a successful outcome is the primary objective not answering a prerequisite number of calls per hour.

Working hours are 35 hours per week with 1/2 lunch and 1/4 hour breaks in the morning and afternoon.

The role requires basic IT skills to be able to use a database and type instructions and the candidate needs to be numerate and literate. Experience of working on a service desk would be helpful but not essential.

Gleeds is an Equal Opportunities Employer

Gleeds is an Investor in People (Gold Standard)

Required skills

  • Customer Service
  • Helpdesk
  • Oral Communication

Reference: 33748346

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