Posted 13 May by Interserve

Position Overview

This role will be supporting the CCS Framework Contracts for the Home Office (HO) and the Ministry of Justice (MoJ) which covers over 200 manned and unmanned TFM Sites across the UK.

The contract in service dates for the HO and MoJ were 1st Nov 2016 and 22nd January 2018 respectively. Both Contracts run for 5 years, with options to extend for up to a further 1 + 1 years. The contract is managed from Interserve’s state of the art building, Ingenuity House in Solihull, and incorporates the delivery of building and infrastructure maintenance, considerable additional works (Small Works & Projects), cleaning and security services, waste and grounds maintenance and further services, such as Reception and Porterage.

The successful candidate will be based at Ingenuity House but may be required to travel between the contract sites.

The role of the Small Works Manager will be to ensure the successful delivery of additional works (Small Works) with a value between £1K and £10K from their initial inception through to handover and financial completion. They will undertake the coordination of stakeholders, direct resources, contractors and security cleared Suppliers.

The Small Works Manager will liaise with the commercial team with the aim of procuring Small Works in the most cost effective manner, demonstrating ‘value for money’ to the clients. They will identify and procure the services of specialist contractors as required to successfully deliver their allocated small works. It will be the Small Works Manager’s responsibility to manage compliance with Interserve and client agreed methodology, governance and approvals. They will also take ownership of Health and Safety on Small Works so that it is effectively managed.

The role involves the direct line management of a Small Works Administrator / Coordinator based at Ingenuity House in Solihull.

The role may require some travel within the UK. The successful candidate will ideally hold SC security clearance and preferably also CTC clearance. Security clearance is a prerequisite for this position.


  • Ensuring Small Works are delivered in compliance with the contract and governance arrangements.
  • Lead the additional works team in the delivery of additional works
  • Quality assurance and overall integrity of Small Works.
  • Monitoring the expenditures and costs, through liaison with the Cost Management Team.
  • Facilitating the appointment of Contractors to the Small Works.
  • Managing the delivery of each Small Works Work Order to the agreed level of quality, programme and budget.
  • Managing the communications with all stakeholders.
  • Reporting progress of Small Works at regular intervals.
  • Reviewing methods of working, alternative materials etc. in order to maximise commercial profitability.
  • Seeking and developing ongoing continuous improvement.
  • Providing aftercare services to the customer.
  • Ensure that all aspects of Health and Safety are covered and the correct documentation is held
  • Liaise closely with the finance, commercial, PPM, Projects & operational teams to ensure an integrated approach is adopted
  • Update, maintain & interrogate information management systems. Be the central point of contact for the additional works & senior management team
  • Be aware of the business continuity plan for the part of the business you work in.

What we are looking for


  • Preferably degree qualified (although not essential).
  • Membership of a construction related institute e.g. RICS/CIOB/RIBA/CIBSE/MIET or APM Membership preferable.
  • IOSHH.


The successful candidate will have a proven track record of Small Works delivery with a demonstrable experience of leading and managing a team.

They must be;

  • Ideally experienced in working in a similar environment providing services to Government Departments.
  • M&E biased.
  • Fully conversant with all applicable legislation, regulations and standards.
  • Demonstrate knowledge and implementation of the NEC 3 suite of contracts (Term Service Contract).
  • Experience of the PSA schedule of rates would be advantageous but not essential.
  • Competent in the use of Excel, Access, Word, PowerPoint, Microsoft Project and Maximo (desirable).
  • Knowledge of or experience of working within the Facilities Management industry (essential).
  • You must be able to deliver the above at pace, working within multiple deadlines & duties & also deliver works accurately.
  • You will be expected to work to your own initiative, whilst also working well as an integral team member.
  • Be aware of the business continuity plan for the part of the business you work in.
  • SC Clearance is essential for this role


  • Effective leadership, interpersonal and communication skills.
  • Good knowledge of budgeting and resource allocation procedures.
  • Proven analytical and problem solving skills.
  • Flexible in approach to solving issues and delivering programmes.
  • The ability to introduce change through a structured approach.
  • Well organised with good time management skills.
  • Full UK Driving licence.

Reference: 40352964

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