About the Opportunity
We are seeking to appoint an Estimator to support our operations within the JELD-WEN Door-Kit and Door-Set Sales Office in Sheffield. The role reports to the Customer Operations Manager with operational accountability to Head of Customer Experience. You should have the ability to understand and interpret customers door-kit and door-set enquiries from which to produce an accurate quotation. This is a technical role involving extracting information from architectural drawings and preparing estimates. A key element of the role is communication with the customer, keeping them informed of progress on both quotes and supply.
It’s an innovative role and truly "creative" in nature with the opportunity to add real value to the business. You should have the ability to work collaboratively within and across all teams. You will take ownership on delivering with customer service related issues, maintaining regular contact with your customer base and prioritising the customer needs, ensuring accuracy first time every time. Contacting Sales Teams and Line Managers to expedite enquiries through to conversation to order. You will be joining at an exciting time where the business is placing increased value on prioritising people, customers and the benefits it can bring.
About the Person
We are looking for someone highly motivated, with a real passion for people and getting the job done, with a wiliness to learn, responds to change and improves personal performance. Someone who will works to a high standard when estimating door-kit and door-set pre-production. Have excellent interpersonal skills with the confidence and ability to communicate with people at all levels of the business and has a flair for Maths and English. With a passion and drive for delivering customer service across all levels of the business, who has the ability to compare and contrast, data analysis. You should have the ability to communicate to high standards when taking enquiries. You will need to answer queries by telephone and email showing attention to detail whilst aligning to business needs. You will be booking in enquiries onto a system, analyse specifications and create quotes, producing accurate quotations with detailed analysis. We are looking for someone with the ability to prioritise workload within deadlines, working accurately within detailed guidelines. You should be numerate, IT literate with a good working knowledge of Excel and Word would be advantageous. You will have technical knowledge with an appreciation of the building Industry would be a benefit. We are looking for a team player but one who enjoys working on their own initiative and taking the lead on issues and customer service.
About the Company
JELD-WEN - a leading global manufacturer of windows, doors, stairs, and treated composite trim and panels - operates 90 facilities in more than 20 countries with $3.5 billion in revenues; half of which comes from outside the United States. The company provides products that enhance the beauty and functionality of homes and commercial buildings.
In the UK, JELD-WEN has approximately 1200 staff that produce and distribute quality doors, windows, patio doors and stairs.
Operating across 5 factories - the UK head office and door production facility is based in Sheffield; 3 factories in Melton Mowbray - one that is dedicated to timber windows, door sets and patio door sets, one that is the largest volume production facility for timber stairs in the UK, and the mill which supplies components to the other sites; and the Penrith factory, which specialises in the manufacture of veneered, foil and moulded internal doors.
- Customer Engagement
- Data Analysis
- Interpersonal Skills
- Quote Preparation