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Estate Service Officer

Estate Service Officer

Posted 4 April by Redrock Consulting Ltd Easy Apply Ended
RedRock Consulting Ltd are looking to recruit for a Estate Services Team Leader in Hackney, for up to 12 months paying up to £17ph LTD working full time.

You will Need:
Experience in similar role
Full UK driving Licence (ideally but not essential)
Current DBS Check
Line Management Experience

The Role:
To manage and supervise a team of caretakers to ensure the highest possible
standards of caretaking and cleaning
To assist in the provision of an effective and responsive caretaking service.
To lead in the monitoring of standards on the estates, through regular and ad hoc block inspections, either alone or in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered.
To provide a responsive customer service to residents in relation to cleaning standards on the estates. Proactively responding to issues raised by residents in relation to estate services.
To ensure that appropriate levels of staffing are maintained at all times.
To monitor contracted services on the estates, ensuring that any failure in service is addressed promptly.
Management of staff performance to meet organisational aims and objectives, including implementation of Circle Anglia's Performance Review, to include 1:1 supervision sessions.
To assist in the production of regular reports on all aspects of the estate service as required.
Monitor and chase progress on communal repairs, including the reporting of emergency /urgent repairs, and post inspecting to ensure quality.
To carryout post inspections on communal repairs, reporting on the quality of work carried out by contractors.
To attend evening meetings as required.
Responsibility for ensuring that a safe working environment is provided for all employees under your control, including the provision of such information, instruction and supervision as is necessary.
To provide out of hours assistance on appropriate housing matters to tenants and residents on a rota basis.
Main duties and responsibilities
To assist in the management of caretakers, work allocation, monitoring and supervision, ensuring corrective action is taken where appropriate.
To encourage and motivate Caretakers to work effectively when working as a team and on their own patch.
To assist in the development and training of staff and using high performance coaching techniques to motivate staff to their full potential.
To assist in the production of management reports that may be used in connection with formal action.
To make recommendations for the improvement of communal areas and estates, liaising with appropriate staff as necessary.
To liaise with Customer Service Managers on matters relating to the general enforcement of tenancy conditions including investigations of complaints, nuisance, anti-social behaviour, noise, racial and other forms of harassment.
To provide information for managers to answer correspondence from residents and their representatives, members, M.P.'s etc. on matters associated with estate services, within target timescales and with due consideration of the quality of response provided.
To provide quality information to the appropriate managers or any other appropriate Senior Officer, for dealing effectively with complaints.
To assist in the ordering, distribution of stores and equipment to staff.
To ensure that staff adhere to the safe storage and use of cleaning materials and equipment, ensuring Health and Safety legislation is observed and ensuring that caretakers have adequate supplies to carry out their duties.
To assist in the induction and training of Caretakers.
To attend evening meetings as required.

Please send a up to date CV to or call on .

Reference: 34827032

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