Stoke Quays, Ipswich
Permanent, Full Time - 40 hours per week
£21,252 per annum
Genesis Housing Association has an exciting opportunity for a full time Estate Officer to join our team at our Stoke Quays Development in Ipswich. We are looking for a customer focussed individual to provide estates management and housing support to our residents.
You will provide front line support to residents and be on hand to assist the Operations Manager in resident related enquiries, including administrative tasks. You will provide a high standard of estate services for residents in a customer facing capacity. You will report and track communal repairs and chase outstanding works for the development.
You will acknowledge any customer concerns, responding and escalating where necessary, such as recording low level anti-social behaviour.
Please be aware that the hours for this role will be on a rota basis between the hours of 8am - 8pm including alternate Saturdays. You will be expected to work 'on call' 2 weeks out of 4 (fire alarm call outs only) where you will received an additional £100 per week for this (regardless of number of call outs).
A full role profile is available on the Genesis website or can be requested from our recruitment partner, Retinue Solutions.
Who we are looking for
We are looking for an individual with strong customer service skills and an ability to deal with challenging situations. You will be expected to remain calm and professional at all times.
You will have a strong knowledge of housing management and estates services and would have worked in a similar capacity role. You will have previous office experience and will possess good IT skills, specifically in Word and Excel.
We are looking for a friendly, outgoing individual who can communicate well with customers, colleagues and contractors. We are looking for someone who is able to work unsupervised and to take action on their own initiative.
It is essential that you hold a UK Driving License and have access to a vehicle.
We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave, the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Genesis evolves in the coming years.
For further information or an informal conversation regarding the role please contact Tom Bullock at Retinue Solutions Applications should be made on the Genesis website www.genesisha.org.uk
You will need to supply your CV and a supporting statement (detailing your suitability for the role as outlined in the role profile). You can access the role profile on the Genesis website or request a copy from Tom at Retinue.
The closing date for applications will be Wednesday, 21 March 2018.
Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.
- customer service
- housing management
- resident liaison
- estate services
- housing association
- estate officer
- housing liaison
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