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Enquiry Managment Team

Posted 5 January by Adecco UK Limited Ended
Position: Enquiry Management Team Member
Department: Sales
Employment Type: Full Time
Salary: £14-15K

Our client has a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all their customers. Whether it is a small City Car or a Luxury Prestige Car, their team's aim is to ensure each and every customer achieves first class service. They are able to achieve this because their staff genuinely care about the Company and our Customers. They specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for their employees to develop and exceed within each role.

Due to the business expanding so quickly, they have achieved the success and image of a main dealership with the atmosphere of a family run business. They are so serious about what they do and being the best, but they always ensure we have fun as they do it. This is reflected in their extremely low staff turn over rate.

As a result of their Success, they are constantly developing and expanding which is why they are recruiting a new Team member to be responsible for managing the sales enquiries and a small team.

Key Responsibilities
*To ensure the effective functioning of the enquiry management department
*To manage a small team of staff and ensure they are efficient and effective in their role
*To be the first point of contact for our customers
*To represent the company in a professional manner
*To ensure both themselves and their team are meeting their targets
*To ensure all customers are contacted and assigned to an available Account Manager
*To ensure all customer contact is followed up in order to maintain our CRM system.
*To maintain a work rate and level that falls in line with the company's
*Follow all company procedures
*Adhere to the FCA rules and guidelines
*To treat your colleagues and the work place with respect
*To offer our customers a high level of service and maintain good customer satisfaction and retention *Responsibilities could change or just include SOME of the above

Skills & Experience
*Leadership skills and previous leadership experience
*Excellent communication skills with a professional and friendly telephone manner
*Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
*Self-motivated, driven and passionate about your role
*Organisation and the ability to manage numerous tasks at one time is vital
*Be able to adapt to a fast pace of work in order to meet targets

*30 days annual leave
*Rapid company expansion providing excellent development and career opportunities
*Access to Perk Box - Cinema, Gym discounts, Free mobile phone insurance and many more
*Great Staff rates on Car Finance
*Friendly and supportive Work Colleges and Management
*Regular staff socials
*Birthday off after 2 years plus 2% pay rise and £100 Meal voucher
*Company Pension scheme coming 2017
*Complimentary office treats

Please apply now for immediate consideration!

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34151519

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