We have an exciting opportunity with our fun and dynamic client based in Ringwood.
We are recruiting for German speaking Customer Service Advisors.
Ideally you will be a native language speaker and also be fluent in English as all systems are written in English.
Purpose of the job:
We need to deliver an exceptional level of customer experience for all our clients customers however they get in touch with us by phone, email or mail.
To deliver against specific targets for inbound call handling.
To deliver customer service / excellence in all aspects of supporting our clients customers over the phone and in writing in both English or German.
Calls and emails will need to meet a minimum quality measure.
To continually look for ways to improve performance.
To be extremely well organised, professional and reliable.
Excellent telephone manner
Excellent literacy and numeracy
Excellent customer service skills
Qualified by experience in a similar role desired
Hours: Monday 8am-6pm (4o hours)
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