Key Worker

Posted 2 days ago by Standguide Ltd

To pro-actively work with customers to place them into sustainable employment, to help ensure sustainability. This will be achieved through; intensive job matching, delivery of pre-employability training, interview coaching, CV preparation, Job Application form support, setting up placements, sourcing vacancies, along with close liaison with the Employer Relation Advisors (ERA’s). A major aspect of this role is to support customers in both job searching and sustained employment. Employment Consultants will have a variety of targets / KPI’s, including; job starts, engagement levels, activity levels and achieving MSL’s. Sustainability is vital and Employment Consultants will have target milestones throughout the contract (depending on the cohort type). As an Employment Consultant you will manage a caseload of customers as required by the company. Achieving sustainable jobs targets will be an essential aspect of this role.

Main Duties and ResponsibilitiesPerformance Responsibilities

  • Actively engage with a caseload of customers to provide intensive job matching services that will actively support the customer in moving into sustainable employment, ongoing customer tracking.

  • To achieve the following targets, you will be working with a caseload. Over that time particular focus must be on meeting performance targets for jobs starts, outcomes and sustainments.

  • To complete a comprehensive and holistic assessment with the customer to ensure identification of all their barriers to employment and construct and agree a Back to Work Action Plan with the customer that includes three realistic job goals and the customers Anticipated Job Start Date (AJSD)

  • Job matching customer caseload with employment opportunitiesidentified through vacancy canvassing and close working with the Employer Relations Advisors, ensuring rigorous follow up of all vacancies supplied by the ERA’s on a daily basis

  • Spending one hour of each day as and when required telephone canvassing for jobs for those customers closest to the job market. Also recording the vacancies you generate for other colleagues and forwarding the information to the Employer Engagement team to further follow up

  • Pro-active case management to ensure you identify candidates who would benefit from Pre-Employment Training (PET) that will be taking place on a regular basis and will be promoted to centre’s by the ERA’s as new vacancies are found. These courses must always be fully subscribed

  • Where necessary actively deliver Job Search Skills on a one-to-one or small group basis, provide additional information and support on Job Search Skills including completion of C.V.’s, Interview Techniques and help with completing application forms

  • Work with local third sector agencies and support networks that can give advice, support and practical help with specific personal barriers and issues that are faced by long-term unemployed individuals attending the provision,such as homelessness, substance misuse and debt management

  • Complete weekly and monthly documentation by using ManagementInformation Systems to ensure relevant caseload information is recorded in line with company policies and procedures

  • To work closely with the centre’s Business Manager to identify and action any opportunities for improvement within the role. Attend weekly / monthly performance reviews where personal targets will be discussed and agreed

Quality and Compliance Responsibilities

  • Fully adhere to all company quality improvement systems and procedures and be fully accountable to the Business Manager for their implementation

  • To improve the self-confidence of customers (by encouraging and valuing their contribution both collectively and individually), and establishing an atmosphere of trust and understanding

  • To maintain, familiarise and continually update personal knowledge and understanding of the company P&P E-manual

To undertake any other duties in line with the company business needs.

Equality & Diversity

Standguide Ltd is committed to promoting equality of opportunity for everyone and values the diversity of all its staff and customers. The Company welcomes individuals from local, regional and international communities. Standguide value difference and diversity and will strive to create positive working relationships so that everyone can work to the best of their abilities, free from discrimination, prejudice, harassment or victimisation. The Company recognises that everyone has a contribution to make and that services can be improved by harnessing the skills and contributions from customers, all sectors of the workforce and the community.

Required skills

  • Case Management
  • Caseload
  • Performance Reviews
  • Sustainability
  • Milestones

Reference: 34820572

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