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Emergency Call Handler

Emergency Call Handler

Posted 20 August by Pertemps - Contract Team
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Job Title: Emergency Call Handler
Location: Hinckley LE10 0NA
Salary: £10.00+ on weekend hours, £8.00+ on week hours
Contract Type: Temporary / Full time
Sector: Customer Service

A growing recruitment company with 50+ years' experience is seeking an Emergency Call Handler to join its expanding team within the Utilities industry. You will have many benefits such as £600 bonus achievable per annum depending upon performance, 6 week training period provided for the role, pension, Friday, Saturday and Sunday dress down day and much more. You will be based working from the modern offices within Leicester, chill/break out areas and free parking are just some of the fantastic on-site facilities available.

Pertemps have been helping people find the right jobs and helping employers find the right people since 1961. The reason they've been so successful is simple: they make sure they know its business inside out. Permanent, temporary, or contract positions, private or public sector, it does its utmost to find the right people for the right jobs.

With the right training and development you will become technically competent and have the ability to provide excellent service to the customers on the Gas Emergency Line.

As the Emergency Call Handler your duties will include:

Receiving and processing telephone calls for customers reporting a gas emergency situation.
Offering simple, straightforward advice, you will always do your best to resolve an issue - but understand where escalation may be necessary.
Striking a perfect balance between friendliness and efficiency, you'll take good care of your own performance too and identify opportunities to develop new skills.

To be a successful Emergency Handler you will have the following skills and experience:

Able to demonstrate an understanding of customer service delivery, including experience of working within customer services and working to and achieving targets.
Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained with internal and external parties.
Ability to work in a high pressure call centre environment where there are high volumes of incoming calls.
Data input skills (speed and accuracy).
Logical thinking with the ability to resolve problems quickly and effectively.
Computer literate, competent understanding of MS Office packages.

You must be able to work set shift patterns between the hours of 08:00am - 20:00pm, this is a rolling shift pattern so you will always know when you are required to work.

Please note that it is a mandatory requirement to complete a basic Disclosure Scotland background screening check to be considered for any work assignment.

Reference: 35916220

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