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EMEA IT Helpdesk Analyst

EMEA IT Helpdesk Analyst

Posted 24 April by Additional Resources Ltd
Easy Apply Ended

EMEA IT Helpdesk Analyst - Uxbridge

Salary £27,000 to £29,000 DOE

My client based in Uxbridge is looking for an EMEA IT Helpdesk Analyst to join the team. Possibly a graduate with 1+ years’ experience.

Duties and Responsibilities:

• Monitoring, prioritisation and ownership of incident management queues
• Logging, resolving and escalating ad-hoc issues/requests locally and remotely
• Supporting and troubleshooting end user hardware and operating system configs
• Assisting the upkeep of asset management databases
• Stock administration
• IOS handset setups
• Mobile and MDM system administration
• Troubleshooting remote connectivity issues
• Following SOP documentation for;
Windows O/S image preparation and configuration
Active Directory user object management / Account amendments/resets
New starter induction training
• Recognising patterns and trends to draw key conclusions to improve output

The Ideal Experience:

• 1-2+ years’ experience supporting customers’ needs via a service management suite
• Broad exposure with Microsoft operating systems and associated mainstream applications
• In depth awareness of system configurations in an enterprise environment
• Grounded understanding of Active Directory Services
• Capable of effectively liaising and communicating with all levels of staff
• Excellent customer service and communication skills, verbal and written with a particular attention to detail
• Ability to work independently when required, achieve goals and meet deadlines
• Experience of supporting staff in multiple geographical boundaries
• MAC experience
• Knowledge of ITIL best practices
• Has a keen interest in the technology arena with proven experience supporting a service desk team and a vibrant user base

The Person:

• Flexible, enthusiastic, hardworking & committed to a career within IT
• Self-starting, entrepreneurial & highly adaptable in a rapidly changing market place
• Able to work comfortably in a team, but with enough drive to set your own objectives & ensure a steady stream of business development
• A rapid learner & a creative solver of problems
• Happy to work evenings & early mornings – as/if the job requires
• Resilient and able to cope with the rigours of a demanding job

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Required skills

  • Helpdesk
  • 2nd Line
  • 1st Line
  • IT Support
  • EMEA IT Helpdesk Analyst

Reference: 40288206

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