Are you an experienced Client Success Manager? Do you want to work for an innovators and pioneers in Geo-Productivity Software?
Our client is a geo-productivity platform in Salesforce that helps sales, service, and marketing teams increase revenue and boost productivity. They are looking for an experienced EMA Client Success Manager to join their fast growing company. The EMEA Client Success Manager will work remotely from their office in the City of London and will report to the Director of Enterprise Client Success.
This is a full time, permanent role with salary in line with experience of £60,000 - £70,000 p.a.
As a member of the Client Success team, the Client Success Manager is responsible for building success with new customers and delivering continued value to existing customers. The Client Success Manager is the company's product expert and the primary point of contact for client relationships. The Client Success Manager delivers product training, provides tailored recommendations for high adoption of the company's products, facilitates best practices discussions and demonstrates a comprehensive understanding of the value and usage of the company.
? Understand customer goals and challenges in order to structure customer training based on individual use cases
? Conduct training classes for clients as needed
? Provide best practices to customers to help improve their overall satisfaction and use of the company applications
? Position the company applications as the ideal product to solve the customer's challenges and achieve their goals
? Collaborate with the sales team in closing business
? Establish technical credibility and build rapport with account stakeholders by completing product setup and configuration
? Become an expert in all the company applications while maintaining proficiency in salesforce
? Develop and deliver messaging, presentations, videos and demonstrations of the applications
? Regularly engage with sales and development teams to provide feedback and identify opportunities to further improve the product, processes, and customer experience
? Any task or work assigned to you by your direct supervisor
? Bachelor's Degree or equivalent experience in Computer Science, Information Systems, Information Technology or related field
? English & French and/or English & German
? Knowledge and experience working with Salesforce
? Salesforce.com Certified Administrator and/or Force.com Developer preferred
? Experience with help-desk, knowledge base and customer support solutions preferred
(e.g.- Desk, ZenDesk, Salesforce, Jira Service Desk)
? Ability to communicate tactfully, verbally and in writing with clients
? A penchant for thinking outside the box to resolve complex and technical issues
? Excellent verbal and written communication and interpersonal skills
? Ability to multi-task, prioritize and manage time effectively
? Agile thinker with the ability to adapt in unexpected circumstances
? Strong analytical thinking, creativity, and problem solving skills
? Self-starter, go-getter mindset who is capable of operating autonomously
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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