E-Learning Administrator

Posted 15 May by SAI Global Easy Apply

SAI Global, a global Risk Management Services provider, is looking to recruit an E-Learning Administrator to join our team office on a permanent basis. Responsible for providing services and support to SAI Global’s E-learning clients throughout the UK and EMEA, the role will oversee the administration and roll-out of e-learning programmes, including managing full deployment of courses to our clients, via SAI’s Learning Management System (LMS).

Critical to the role will be the ability to be able to deal with multiple deadlines whilst ensuring courses are provided to all appropriate stakeholders against client specific requirements to ensure a seamless service. Accuracy and attention to detail are key in order to ensure service delivery. As part of the role, occasional travel may also be required within Europe to visit clients. An overview of the main duties has been provided below:

  • Configure SAI’s LMS to support client specific programmes and courses;

  • Manage the import, set up and maintenance of client data, including the creation and sending of email invitations to specific user groups;

  • Work alongside the Programme Manager to help detail and build client requirements and monitor the deployment and take up of courseware by users;

  • Produce system-generated reports on a regular basis to meet specific client reporting requirements;

  • Configure changes to systems as required by the client;

  • Provide regular update calls with clients, with occasional face to face meetings;

  • Troubleshoot client issues in conjunction with the support team.

Experience and Skillset required:

  • Confident communicator with excellent verbal and written skills;

  • Excellent IT skills (especially Excel) and the ability to learn new technologies;

  • Experience of CRM or database system administration;

  • Ability to work to client SLA’s;

  • The confidence to deal directly with international clients at management level;

  • Highly organised;

  • Client focused attitude;

  • Good problem solving skills.

Alongside the experience and skillset listed above, it would also be desirable in the candidate had the following:

  • Knowledge of and exposure to e-learning;

  • Experience of working with and administering Learning Management Systems, CRM systems or similar;

  • Experience in a customer-focused, business-to-business environment.

Interpersonal Skills:

  • Excellent verbal communication skills;

  • Strong organisational skills and attention to detail;

  • Active listening skills;

  • A positive customer-focused attitude;

  • Ability to think on your feet, multitask and use initiative;

  • Confidence to deal with customer and colleagues in different departments

About SAI:

SAI Global provides a range of solutions, services and expertise to help individuals and organizations manage risk. Our business comprises four core divisions:

  • Risk management solutions: We help companies take an integrated approach to risk lifecycle management through an innovative mix of industry expertise, market-leading software and ethics learning solutions;
  • Global standards: We are a trusted provider of standards, technical information and regulatory content to organizations globally;
  • Australian property broking and information: We are Australia’s largest provider of property information and settlement services and support confident decision making across all stages of the property lifecycle;
  • Assurance certification and training: We provide accredited audit and certification services based on third-party endorsed management systems, and world-class training, to support organizations gain efficiencies, improve performance and ensure compliance.

Underpinning all SAI Global’s diverse, market-leading solutions are proven and trusted business methodologies, powered by local expertise and know how.

We have global reach, with locations across Europe, the Middle East, Africa, the Americas, Asia and the Pacific.

Required skills

  • Administrative
  • Compliance
  • Learning Management Systems
  • E-Learning
  • Online Courses

Reference: 35148162

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