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E-Communications Operator

E-Communications Operator

Posted 6 April by Amigo Loans Easy Apply Featured Ended

Package: £19,676 - £30,606 (Negotiable DOE) + Bonuses + Benefits Package

Amigo Loans is one of the UK’s most successful and innovative lenders. We have delivered staggering financial performance, a customer focused product and an award-winning employee experience (Sunday Times - Best Companies to Work For 2018). Amigo is a guarantor loan company with a simple idea - if your friends trust you, so will we.

The purpose of the role is to act as the first point of contact for our customers, through all stages of their Amigo journey. You will offer an outstanding level of customer service by delivering prompt responses to customer emails, texts and letters.

What we’ll ask you to do:

  • Be the first point of contact for customers through each stage of their Amigo journey
  • Assist with servicing inbound calls during busy periods
  • Deliver prompt responses to customer emails, texts and letters, while ensuring that every communication contains excellent spelling, grammar and punctuation
  • Deal with customers insolvency, interacting with the customer and negotiating with insolvency practitioners via both verbal and written communication
  • Communicate in the Amigo Brand Voice, making sure all replies are in line with our values; simple, human and honest
  • Develop and maintain excellent working relationships with all other departments, our customers and external suppliers
  • Constantly learn and develop your knowledge of internal and external policies and procedures

What we think you’ll need:

  • Excellent communication skills (written and verbal)
  • Ability to make decisions that are in the best interests of the customers
  • Ability to work efficiently and multi-task
  • Excellent attention to detail
  • High levels of computer literacy

What we offer in return:

  • Business Performance Bonus
  • Health Care Scheme
  • Contributory Pension
  • Free gym membership
  • Google Style Offices including a Fantastic Subsidised Café
  • In House Massage Therapist
  • Free Yoga Class
  • Hair Stylist
  • Additional days holiday each year and Birthdays off paid
  • Free VIP tickets to Bestival, Camp Bestival and Common People
  • For all staff with over one year’s service: Use of Tesla Model X & BMW i3 electric vehicles, properties in Amsterdam, Dordogne, Shoreditch and a beach hut in Mudeford
  • Based in Bournemouth

NB: This is a permanent, full time role, working 41.25 hours per week, including some Saturdays

Required skills

  • Administrative
  • Call Centre
  • Calls
  • Communication Skills
  • Customer Service

Reference: 34841142

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