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E-Commerce / Website Manager - Magento experience required

Posted 3 January by Xact Placements Limited Ended

Xact Placements has an exciting opportunity for an experienced E-Commerce / Website Manager who is looking for an opportunity where they can really get stuck in and make a big impact. Our client is a successful retailer who has seen significant growth on their e-commerce platform so are looking for someone who can take them to the next level as they have ambitious plans for 2018 and beyond.

The role

We are looking for a commercially astute website manager to complete the final stages of our clients move to a Magento 2 platform who also knows how to improve and grow its viability. Ideally you will have previous experience improving conversion rates on other ecommerce based sites as well as being knowledgeable on how to improve the overall efficiency of the platform.

Overall responsibilities will include

1. To drive site conversion with rigor and ambition, taking a continuous improvement approach, including, but not limited to, the following:

  • Undertaking ongoing analysis of the customer journey across all devices, prioritised by highest traffic (mobile first), and implementing a rigorous schedule of testing and optimising the user experience in order to improve conversion across the board
  • Monitoring and improving site speed across all devices, ensuring best practise is followed and ensuring we stay up to date with the latest thinking and tech developments in this area
  • Forensically monitoring all potential conversion obstacles and liaising with the relevant departments and teams, for example
    • Payment obstacles, with finance
    • Stock availability obstacles, with operations
    • Uptime and server-related obstacles, with IT
  • Managing our accessibility and usability for non-English-speaking markets
  • Continuously researching and evaluating ways in which the site can build trust and serve the most accurate, relevant and appealing product information to the customer, including
    • Quality and style of imagery
    • Video content
    • Social proof and press coverage
    • Customer feedback
    • Size & fit reference materials
  • Creating and implementing a merchandising strategy which will optimise product placements according to availability and popularity, and ensuring that on-site merchandising is monitored comprehensively and updated on a weekly basis
  • Managing our abandoned basket / failed payment recovery strategy
  • Overseeing on-site data capture mechanisms and overlay
  • Regularly undertaking usability studies, and researching and evaluating new tech solutions and functionality as they come to market, in order to continuously improve our offering

2. To select, brief and manage an outsourced development and support function:

  • Identifying, defining and troubleshooting issues and leading the work to resolve them
  • Being responsible for the quality and technical approach of our external development team
  • Ensuring the team understand and are working to consistent coding standards, employing unit tests at a rate of at least 70% coverage for all new code, and that peer code reviews take place
  • Taking the lead in architecting our systems and infrastructure for scalability and stability
  • Delivering conversion-driving improvements on time and on budget
  • Completing bug fixes in an efficient, effective and timely manner
  • Undertaking rigorous client-side testing of all new deployments
  • Creating a product development roadmap in collaboration with the marketing team

The Website Manager is also responsible for:

  • Managing the annual website budget
  • Managing all other third parties and suppliers related to our web functionality
  • Overseeing and improve our SEO capabilities
  • Ensuring that we’re working with best in class partners
  • Staying abreast of the latest tech and functionality across our competitor group and adjacent areas of luxury fashion

Candidate requirements:

You are a seasoned website manager, or perhaps an ex-lead or senior developer, who wants to manage a small outsourced team of developers and step up to strategically lead a website.

You have:

  • Previous experience of leading successful ecommerce re-platforming projects and site launches / relaunches
  • Expert knowledge of the Magento ecommerce platform, and experience of Magento 2 is highly advantageous
  • Experience working across multiple international markets
  • A track record of delivering proven commercial improvements from onsite testing
  • The ability to write a watertight functional spec
  • A meticulous approach to project management
  • A demonstrable passion for beautifully simple UX
  • The ability to analyse user data to derive actionable insights
  • A ruthless ability to prioritise
  • A down to earth, hands-on self-starter with an entrepreneurial and resourceful approach

Location: North London

Salary: £50,000 - £70,000 plus benefits

Required skills

  • Ecommerce
  • Website
  • Website Development
  • Magento

Reference: 33868099

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