My client a Hotel and Golf Course is currently looking for an experienced/confident Duty Manager to join their management team.
Overall a Duty Manager is there to support the General Manager with all aspects of the hotel's operations and as a manager of The Hotel you are expected to ensure the smooth running of the hotel at all times. Further specific roles are:
Supporting Property Operations and Guest Relations Needs
Maintaining a strong working relationship with all departments to support property operations and goals
Immediate resolution of any problems that may arise through the general operation of the property
Striving to improve service performance
Ensuring compliance with all policies, standards and procedures
Emphasising guest satisfaction during all departmental meetings and focusing on continuous improvement
Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met
Managing the Guest Experience
Intervening in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved
Empowering employees to provide excellent customer service
Providing immediate assistance to guests as requested
Serving as a leader in displaying outstanding hospitality skills
Setting a positive example for guest relations
Responding to and handling guest problems and complaints
Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Assisting Human Resources Activities
Participating as needed in the investigation of employee and guest accidents
Observing service behaviours of employees and providing feedback to individuals
Conducting regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 2 year in a 4 star property at supervisory/management level, be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.
Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.
All applicants must be eligible to work and reside in the UK.