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Duty Manager


Duty Manager

My client a Hotel and Golf Course is currently looking for an experienced/confident Duty Manager to join their management team.

Overall a Duty Manager is there to support the General Manager with all aspects of the hotel's operations and as a manager of The Hotel you are expected to ensure the smooth running of the hotel at all times. Further specific roles are:

Supporting Property Operations and Guest Relations Needs

Maintaining a strong working relationship with all departments to support property operations and goals

Immediate resolution of any problems that may arise through the general operation of the property

Striving to improve service performance

Ensuring compliance with all policies, standards and procedures

Emphasising guest satisfaction during all departmental meetings and focusing on continuous improvement

Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met

Managing the Guest Experience

Intervening in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved

Empowering employees to provide excellent customer service

Providing immediate assistance to guests as requested

Serving as a leader in displaying outstanding hospitality skills

Setting a positive example for guest relations

Responding to and handling guest problems and complaints

Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction

Assisting Human Resources Activities

Participating as needed in the investigation of employee and guest accidents

Observing service behaviours of employees and providing feedback to individuals

Conducting regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance

The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 2 year in a 4 star property at supervisory/management level, be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

All applicants must be eligible to work and reside in the UK.

Reference: 33548001

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