Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world's leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Across the UK we employ 1,400 people with over 30 different nationalities and we're currently looking for a Duty Manager to be based at our Luton Airport location.
What is this role all about?
As a Duty Manager you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Branch Supervisor will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
Ensure the delivery of first class service to all our customers with emphasis on revenue maximisation. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the usage of the assets of the branch.
- Fleet Planning and Staffing
- Maximise Customer Service experience NPS
- Revenue Management
- Health & Safety
- Financial/Quality Audits
- People Management including recruiting and training
- Recruitment/Staff changes/Leavers
- Cost Controls
What do we need from you?
- Previous people management & sales experience
- Operational Supervisory/Management Experience
- Target Driven
- Effective People Management Skills
- Customer Driven
- Sales Driven
- Planning & Organisation Skills
- Commercial Awareness
- Negotiation & Influencing Skills
- Demonstrates flexibility and able to work within demanding business environment
- Financial Analysis
- Full driving License
- People Management
- Crisis management
- Decision Making
- Relationship management
- Ensure Vision, Mission and Values underpin all activities
- Operational Excellence
- Business Acumen
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
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