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Dutch Speaking Team Manager - Athens

Dutch Speaking Team Manager - Athens

Posted 30 May by
We are looking for a talented and accomplished Dutch Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.As a Team Manager in this project, your daily responsibilities will include:Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project Work as a team, actively collaborating in the development of the advisors activitiesContinually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfallUndertake formal monthly/ quarterly performance reviewsProvide clear direction and guidance to ensure consistent achievement of key performance metricsAccurate and timely communication of any client issues to Operations ManagerMaintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the companyEnsure actions from Employees Satisfaction surveys are implemented and continuously reviewed. Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilitiesTo succeed in the role, you will need to have: Native our proficient Dutch (mandatory)Advanced level of English (at least C1) both verbal and writtenOther European language will be a plusMinimum of 12 to 18 months of call center experience preferably as Team Manager or product specialistEvidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time managementAbility to organize and prioritize, set priorities and multi-taskMust hold EU citizenship or valid work permit for GreeceBe a local candidate in Athens, GreeceKnowledge/abilitiesPeople orientedAn element of gravitasExperience with policy workEarly adopter of technologyDependable, reliable and able to perform duties with minimum supervisionAbility to interact positively with staff at all levelsEducation and experienceBachelor's degree or directly related work experiencePrevious relevant experience as Team ManagerTo find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Reference: 42622574

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