We are recruiting for a Dutch speaking retail Customer Service Advisor for our client based in Kettering. In this role you would be providing telephone and email support to the company’s network of shops in both the UK and the Netherlands. As well as answering calls you will be performing quality checks and preparing documentation and administration. This is a fantastic opportunity to join a friendly multilingual team in a professional and supportive company offering recognised training and a competitive salary.
The role is with an international distributor and manufacturer based in Kettering. They provide products to a leading high street brand and manage the order processing, product training and queries from the retailers that stock the products. The company offer fantastic training with externally recognised qualifications and a potential annual bonus of up to £800.
You will be providing excellent customer care to business customers in Dutch and English. You will be working on the phone and by email to support business customers with their orders and providing advice on products. You will also be in contact with suppliers regarding any problems with orders and will carry out some quality control of products when receiving goods from suppliers.
The main duties of the role are:
- Handling calls and emails from customers in a professional and timely manner.
- Processing orders, and providing specialist technical (non IT) support and updates as required.
- Maintaining systems to ensure customer details and orders are correct.
- Liaising with suppliers and other relevant parties regarding problem orders.
- Fluency in Dutch, both written and spoken.
- An excellent telephone manner.
- Good working knowledge of Microsoft Office applications.
- Proven customer service experience in a telephone-based environment is desirable.
Product and system training will be provided, this will include qualifications which are recognised externally. You will learn to support the specialists in the shops.
You will be working a 40 hour week over different shift patterns. These are:
Mon-Friday 08:00-17:00 (with occasional Saturdays and time off in lieu)
Mon- Friday 09:30-18:00 (with occasional Saturdays and time off in lieu)
3 days on, 3 days off 08:00-19:00
The company is based on the edge of Kettering and is commutable from Northampton, Leicester, Coventry, Milton Keynes, Rugby and Bedford.
If you are a confident and professional person with customer service experience or wanting to work in a customer service environment and a desire to work within a small Dutch speaking team then please send your CV in word format (.doc or .docx) for more information and a full job description.
Corinium Language Associates is acting as an Employment agency for this permanent full time role.
If you apply we may store your cv and details on our database and get in touch about other roles that could be of interest. We will never pass your details on to anyone else or put you forward for a job without your express permission.
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