Dutch speaking Customer Service Advisor

Posted 13 April by The Language Business Easy Apply Featured

NEW JOB - Dutch speaking Customer Service Advisor - fantastic opportunity to join a world leading eCommcerce with an amazing brand and range of products that are recognised across the Sports, Health and Fitness sector EMEA region.


SALARY
£18,304.00 per annum / £8.80 per hour ) + excellent benefits


LOCATION
Colchester, Essex ( 45 minutes east of central London)


COMPANY BACKGROUND
Our client is a world leading Health, Sports and Fitness eCommerce company


JOB RESPONSIBILITIES
In order to support, by telephone and email, their Dutch speaking customers, they wish to recruit a Dutch speaking Customer Service Advisor. The exciting job will include the following duties and responsibilities:

  • Managing customer queries via telephone, email and live chat on a day to day basis for the Netherlands
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries
  • Delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Assisting the UK customer service team at peak times

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in Dutch and English is essential
  • Enthusiastic and positive personality
  • Experience of customer service - all forms of customer service are considered - business, retail, hotel, hospitality and restaurant etc.
  • Ability to communicate professionally via telephone and email
  • Strong team player and flexibly in regards to working hours
  • A personal interest in sports, nutrition, fitness, health, gym and wellness is a preference
  • Ideally have your own transport as office location is not very close to public transport

SALARY, WORKING HOURS
£18,304.00 per annum / £8.80 per hour ) + increase after 6 months, 1 year and 2 years. The working week is 40 hours, Monday-Friday. Sometimes you have to work on a Saturday or Sunday but this is not very often.


TO APPLY FOR THIS OPPORTUNITY, PLEASE EMAIL YOUR CV DIRECTLY TO US.

The Language Business is a leading, specialist multilingual recruitment agency. If you are looking for a new job with languages or you are looking to recruit a skilled bilingual candidate please contact us for more information.

Reference: 33920204

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