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Dutch Speaking Business Consultant

Posted 9 January by First Recruitment Services Limited Featured Ended

Travel company based in London are looking for a Dutch speaking Business Consultant who has expeirence in Corporate Travel. They will consider any level of experience.

Salary: Up tp £32K + Uncapped OTE

  • To provide high level customer service to all clients both internal and external and ensure consistent standards are met in line with operational and ISO procedures.
  • Manage and prioritise telephone and email workloads in line with client SLA’s and assisting all team members to deliver and meet servicing requirements.
  • Ensure travel policies are managed effectively and booked in line with traveller profile preferences.
  • To ensure all client SLA’s are consistently met for telephone, email and servicing.
  • Communicate with the relevant team manager and operations manager regarding client activity to include any positive or negative behaviour, client complaints, trends or downtrading.
  • Ensure tool is used for recording all positive feedback and client complaints/negative feedback.
  • To develop and maintain effective working relationships with clients and colleagues in the appropriate offices.
  • Provide support and assistance to all team members.
  • To assist the team in managing work load priorities and escalate issues as they arise.
  • To ensure that all administration, both internal and external is of the highest standard.
  • Research, book and ticket travel itineraries using published fares, corporate and cluster fares to obtain best fare for the client.
  • Book all reservations and aspects of travel to include air, hotel, rail and car reservations and any other travel related requests received via any client and department and partners.
  • To research and manage last minute changes and cancellations in line with client travel policy and standards.
  • Source best fares and logical itineraries for multi sector itineraries, using different PCC’s, currencies,
  • Split ticketing fares and creative pricing to provide the best response for the requirement.
  • To source hotels and manage third party payments and billbacks in line with policy.
  • Offer travel advice for all types of scenario to include passport and visa advice.
  • Process any ticket type for ticket issue, re-issue and refund
  • To be fully conversant in all operational working practices
  • To be able to work flexible hours in line with the priorities of the business
  • Assist with any additional tasks required as a business priority
  • To respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Manager.

Required skills

  • Dutch
  • Travel
  • Corporate Travel

Reference: 33952572

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