Dutch Speaking Aftersales Advisor

Posted 23 January by Priority Appointments

Do you strive on providing excellent customer service and do you speak fluent Dutch? If so, we have an exciting opportunity for a Dutch Speaking After Sales Advisor to join a growing, dynamic organisation based near Aldershot. This is a permanent role starting as soon as possible.

Job Role:

  • Providing aftersales advice, solutions and resolutions to both trade customers and end users in the UK and Benelux regions
  • Diagnosing and resolving technical hardware and software issues
  • Liaising with Engineers in our UK and German offices, with regards to ongoing cases, Fault diagnosis, checking warranty entitlements and booking repairs on the in-house returns system
  • Carrying out stock checks for spare parts and processing spares orders where required
  • Dealing with carrier queries and completing claims as requested

Skills and Experience:

  • The ability to speak Dutch fluently is essential
  • Proven customer service experience ideally from within a technical, music or AV based industry
  • Must have strong interpersonal skills with the ability to communicate clearly and confidently, both over the phone and in writing, to internal and external customers
  • Bright, energetic, efficient with a can-do attitude and good sense of humour
  • Strong knowledge of both PC and Mac applications and the ability to troubleshoot when errors occur.
  • Excellent attention to detail
  • Good listener with solid problem solving skills
  • Knowledge of music technology software such as Logic, Pro Tools, Ableton and Serato would be highly advantageous
  • Any experience with any of our brands would be preferable but not essential.

Associated Benefits:

  • Free on-site parking
  • Auto enrolment work place pension
  • 20 days holiday (not including bank holidays)

If you have not heard from a consultant within 5 working days, please assume that your application has not been successful on this occasion.

Reference: 33965026

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