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Dutch - Customer Service Expert

Posted 26 January by Rise Recruitment Ltd Ended


Subject Matter Expert (Customer Service) - Hours: 9am to 5pm. Monday to Friday

What you’ll be doing…

Working primarily with the team of Customer Care Specialist Advisors as part of an International Centre of Excellence. You will also work closely with other teams within Customer Care including Transformation, Real Time, Profit Protection and Customer Experience.

  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
  • To handle high-level customer escalations
  • You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
  • On-going language support for our outsource centre to quality monitor advisor responses and CSAT results Become a virtual member of the Customer Care Transformation Team, handling translation requests for advisor & customer FAQ’s and training and process documents
  • Work with our Implementation Team to test new and existing Customer Care processes

We’d love to meet, someone who has…

  • Proven previous experience in a Customer Care role (face to face or in a contact centre)
  • Good PC & typing skills
  • Fluency in Dutch and English
  • Excellent written and verbal communication skills
  • Able to work in a team
  • Good attention to detail
  • Flexible to work shifts

What’s in it for you…

  • Generous salary, bonus and pension matching
  • Great development programmes
  • Amazing offices and great culture
  • 25 days holiday plus one extra day for your birthday
  • Subsidised restaurant
  • Huge staff discount and regular sample sales
  • Life Insurance, medical care etc.
  • And tons more…

Reference: 34055571

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