Driver Services Administrator / Administrator

Posted 27 October by pyramid8
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My Client is a truly inspirational business. They one of the UK`s most dynamic fleet management and rental companies,. They are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure.

The team is talented, diverse and hard working. It’s a high octane performance led culture where we have fun. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!

Key Accountabilities

The Driver Services Administrator will provide efficient and accurate administration as part of a team to support to our business functions


o Providing exemplary administrative support and a friendly and reliable interface to our valued customer base

o Completing relevant documentation, accurately and efficiently

o Scanning, uploading and checking vehicle documentation received, accurately updating systems

o Ensuring all records are accurate and up to date

o Processing fines, penalty charge notices and congestion charges

o Effective communication internally and externally, making phone calls, writing letters and generating emails

o Chasing completion of activities

o Carrying out Driving Licence checks

o Ensure customer Insurance documentation is received and accurate

o Creating reports and analysing transactions

o Assisting with the processing of foreign travel documentation

o Assisting in managing a shared email inbox.

o Observing safe working practices at all time, carrying out duties due care and in line with Company policies and procedures.

o Other ad hoc duties as required by the Company.

Key Performance Indicators

o Accurate and efficient data input

o Respond to emails and other queries in a timely manner

o Develop strong relationships with customers and colleagues

o Timely and accurate production of documentation

Person Specification

Experience & Qualifications

o A minimum of 2 years’ experience in administration preferred

o Previous vehicle sales or fleet sales experience preferred

o GCSE Maths and English essential

o Degree qualification or similar advantageous

Values and attributes

o Passion for learning and a desire to succeed

o Integrity, consistently adhering to high quality professional standards

o Innovative and solutions focused

o Performance driven, giving your best every time, all the time

o Quality focused and aspiring towards excellence in all things

o Proud to be delivering extraordinary fleet solutions as part of a team

o Methodical and process driven, proactive and energetic with high levels of attention to detail and accuracy and impeccable administration skills

o Excellent customer service skills, excellent communication skills with the ability to build rapport and create urgency

o Work well under pressure especially during peak periods with a desire to succeed - someone who enjoys the buzz of the sales environment

o Good numeracy & literacy skills

o Good IT skills, including excellent Excel skills and an understanding of other Microsoft packages

o Strong organisation skills to effectively manage and prioritise workload

Reference: 44490405

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