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District Manager

Posted 6 February by Travelodge Ended

Travelodge has an exciting opportunity for District Manager to join the team based in West London. You will work on a full time, permanent basis and receive a highly competitive salary of up to £50,000 per annum.

District Manager role

Travelodge is a fast expanding, value hotel chain with a heritage of over 30 years. We now have over 550 hotels across the UK, Spain and Ireland. Following an internal promotion, we are now recruiting for a District Manager to lead 15 hotels in the high profile area of West London.

As District Manager you will lead a team to drive exceptional customer experience and business results. You will support and motivate your hotel managers to deliver brand standards to support our vision to become the favorite hotel for value. You will drive a best in class mentality, keeping customer and people at the centre of all business decisions.

 What you will be doing as our District Manager

- Monitor and analyse customer service standards across the District taking proactive actions where required

- Proactively review customer insight to draw conclusions and support appropriate actions

- Improve the quality and service perception of food and beverages throughout your hotels

- Manage any high risk customer feedback mitigating any risk to customer or brand perceptions

- Recruit and develop a team of Hotel Managers to deliver outstanding business results

- Drive a reduction in key hire vacancies making best use of HR support

- Drive people engagement and enablement throughout your District to maximise loyalty and performance contribution, with a focus on reducing labour turnover

- Ensure performance and development reviews take place within the hotels and that these are fed into the succession plan for your District

- Celebrate and recognise success within your District to enhance staff motivation

- Manage District payroll / salary costs, in addition to all other direct controllable costs

- Create a sales focused environment encouraging the team to achieve best in class Food & Beverage numbers

- Ensure hotels follow all company cash handling policies and procedures and they are carrying out accurate reconciliation

- Work with Maintenance and Facilities to minimise out booking by making sure that appropriate resources are deployed accordingly

- Liaise with the facilities function to ensure delivery of a good quality product at all times

- Accountable for District compliance with Health and Safety making sure that we deliver on all legislative and legal requirements

- Through conducting quarterly business critical visits you will identify risk and follow up within business timelines remedying any shortfalls

What we’ll expect from you as our District Manager

To succeed as a District Manager, you will be a strong team motivator and leader and be passionate about customer experience. You are likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries. We are looking for someone with real passion and energy for delivering high standards to meet our brand aspirations. In addition, you will need to demonstrate:

- A genuine passion and enthusiasm for customer service with the ability to role model in this respect

- Possess outstanding leadership qualities and be able to inspire and motivate.

- Balance driving for results with the ability to coach and mentor your Hotel Managers

- Demonstrate high levels of energy, drive and resilience, with the ability to thrive in a fast paced, dynamic environment

- A highly effective communicator with the ability to engage with people at all levels

- Understand others and motivate different people

- Be able to recognize under performers and respond accordingly

- Have the ability to drive a best in class ethos whilst at the same time identify best practice and sharing accordingly

- Possess an uncompromising drive for standards and service whilst always exceeding customer expectations

What you can expect from us as our District Manager

District Managers can earn an annual bonus of up to 20%. Additional benefits include:

- Car allowance or company car (Audi A4 or BMW 3)

- Life insurance and 4% pension

- 50% discount on rooms plus food and beverage

- Access to ‘Friends and Family’ website with many rooms at £14.99

- £50 E-voucher on each work anniversary

- Extra holiday with each year’s tenure

- Multiple high street retail and mobile provider discounts

If you feel you are the right candidate for the role as our District Manager then please click ‘apply’ now! We’d love to hear from you!

Reference: 34404452

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