Neptune is really on the move! From brave beginnings in a Wiltshire barn in 1996, our UK team has grown to a team of over 400 people and we’re still growing! We design, manufacture and retail a beautiful collection of kitchens, luxury furniture and accessories for the home and garden.
Via our 'white-glove’ delivery service we make hundreds of deliveries to our customers every week. Our busy transport team work to a very high set of standards to ensure we deliver the best possible service to our customers, day in day out. We are now looking to welcome on board a highly organised Distribution Administrator who will provide a world class service to our customers when booking deliveries, and provide administrative support in the dispatch of our stunning products.
Your main duties will involve:
- Communicating all customer deliveries in a professional, warm and engaging manner both over the phone and by email
- Updating our in-house CRM system and delivery sheets with accurate customer information to allow for our drivers to provide a smooth service
- Maintaining an effective filing system for delivery notes
- Dealing with internal and external customer requests
We would love it if you brought to us an understanding of a premium brand, superb communication, along with strong administration skills in Microsoft Office packages.
You will need plenty of initiative and flexibility in your approach, along with being passionate about detail and setting yourself high standards. Our working hours are Monday to Friday 8.00am - 4:30pm and 11.30am - 8pm on a weekly rota basis. We offer a fast moving and fun working environment, competitive salaries along with pension and a great range of other benefits.
If caring for customer is your calling, please send your CV, covering letter and salary expectations to us.
Neptune…improving the customer experience
We’re fortunate to receive hundreds of hundreds of applications every week. You’ll never receive an automated response from us - it’s something that we find too impersonal - and while we try to respond to every email, the sheer volume sometimes makes that difficult. So, if you don’t hear from us within 14 days, this means your application hasn’t been successful. We read every single one though, and if we think you might be relevant for a future role, we’ll keep your details somewhere safe, and will come back to you in the near future. Thank you.
- Customer Service