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Disputes Case Assessor

Posted 21 February by Osborne Appointments Ended

Osborne Appointments currently have an exciting new opportunity to join our well established client in Borehamwood.

Key Features –

  • The role – Disputes Case Assessor

  • Salary - £21,000 per annum

  • Location – Borehamwood

  • Hours – Monday to Friday 8am – 6pm (on variant shift pattern – 40 hours per week)

Duties –

The main purpose of the role is to deal with disputes from all interested parties involved in a specific case. The role will involve assessing disputes and preparing cases to be passed to Adjudicators. Although there must be an attempt at early resolution.

  • Respond to all dispute calls and emails passed through within laid down key performance indicators

  • Fully manage all relevant casework through disputes system

  • Deal effectively with rebuttal chasing and debt recovery procedures

  • Ensure effective management of ARC process

  • Proof reading of adjudications and requesting payments

  • Liaising with all relevant parties via telephone and email to attempt to achieve an early resolution to the dispute, default decision or proposed decision

  • Ensure that effective communication and business relationships are maintained

Skills and experience needed –

  • Excellent customer service skills

  • Excellent telephone manner with the ability to communicate clearly and precisely

  • Experience in the property sector particularly private rented sector is desirable

  • Basic understanding of insurance or financial services industry

  • Excellent attention to detail

  • Ability to work within a team environment

  • Sound knowledge of Microsoft Office packages

  • Ability to learn new systems and processes

  • Drive and self determination

  • Ability to plan and organise

  • Educated to a minimum of GSCE or equivalent (A-C Pass in respect of English and Mathematics)

If you are interested in this fantastic opportunity and have the skills/knowledge required please apply today !!!!

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activities, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.

Reference: 34528795

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