Dispatcher

Posted 5 February by Kwik-fit Mobile

Job Purpose/Objective: The role is to maximize the efficiency of a team of mobile technicians. This is achieved by ensuring the correct resources are available to meet customer expectations within agreed SLA’s

Reporting to: Team Manager

Indirectly reporting to : Despatch Centre Manager

Scope of Role: Manage the daily workload of 7-12 mobile technicians.

Main Duties and Responsibilities:-

  1. Day to day direction of mobile technicians
  2. Liaise with Customers to manage their expectations and arrange tasks
  3. Identify and secure stock from within the group
  4. Minimise 3rd party purchases.
  5. Ensure Brand fitment rules are adhered too for each client
  6. Manage daily technician tasks to maximise productivity
  7. Monitor and manage technician stock levels

Key Experience and Competencies Required:-

ESSENTIAL SKILLS -

  • Conveys information in a clear, structured and understandable manner
  • Shows an understanding of the business and its values
  • Fosters effective and productive working relationships
  • Allocates work effectively
  • Deals with customers in a sensitive and diplomatic manner
  • Organises and plans workloads effectively
  • Takes responsibility for workload and sees it through
  • Methodical, orderly and systematic approach to work
  • Knowledge of tyres and the tyre industry
  • Computer skills in system operation and data input.
  • Awareness of Health & Safety aspects affecting their own and others job roles

APTITUDE/ABILITIES -

  • Demonstrates an ability to solve problems in a rational/analytical manner
  • Works efficiently with both speed and accuracy when performing tasks
  • Patient and focused attention to detail in completion of tasks
  • Concentrates on the task in hand
  • Able to juggle numerous conflicting tasks at once and still provide results
  • Ability to stick to the rules and comply with tight regulations and procedures
  • Demonstrates success in a competitive environment
  • Always willing to try new things and adapts well to change
  • Conscious of the business need to make a profit
  • Demonstrates commitment

BEHAVIOURS -

  • Self Motivated
  • Willing to develop close work relationships with colleagues and customers
  • Remains calm and focused when working under pressure
  • Persuasive and Self assured in dealing with customers
  • Self reliant in achievement of tasks
  • Resilient - remains positive when faced by obstacles
  • Sociable and builds rapport easily
  • Adapts behaviour to suit different situations

Additional competencies/experience desired not essential.

  • Previous supervisory or people management experience.
  • Previous retail and or sales experience.
  • Previous Customer service experience.

Required skills

  • Customer Expectations
  • Customer Service
  • Systematic Approach

Reference: 34400084

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