Direct Telesales Executive
Salary - £17750 + OTE £4K
Location - Poole
Hours - Monday - Friday 9:00am-6:00pm
SOS have a fantastic job opportunity available as a Direct telesales Executive with one of our close partners based in Poole.
Work to meet or exceed monthly, quarterly sales targets for connections and trading margin.
Be an expert on all elements of our product portfolio including but not limited to handsets, SIM cards, accessories, operating systems, networks, tariffs, value added services, eco systems, peripherals etc.
Management of inbound calls in a prompt, polite and efficient manner using agreed company greeting; quickly establishing rapport with the caller and identifying their primary reason for calling.
Make outbound calls to new customers sourced from web, Existing customers and other lead sources in a prompt, polite and efficient manner; quickly making introductions and seeking permission to prepare a quote.
Use standard operating procedure to capture customer needs in a way that builds the propensity for the customer to buy from you; considering wider fixed and IT profile in line with network product development.
Provide quotes matching the best possible deal for the customer in line with their needs; keeping in mind our margin aspirations but moderating this to stay within the parameters of a good deal for the customer.
Attempt to close business as soon as possible dependant on the dialogue with the customer; avoiding over-selling of features of no real benefit and understanding when to abandon a call with an uninterested customer.
Provide feedback on our proposition to sales management; emphasising elements that help you sell and establishing clear No-sale reasons from unsuccessful closes.
Process all sales orders accurately and efficiently into the relevant systems; ensuring all CRM data is entered correctly including sales source/campaign and no-sale reasons if applicable.
Build a pipeline of future business from post-dated enquiries; resign opportunities and referrals from existing customers or any other lead referral source.
Find success with SOS!
Don't delay, call, click or come in today!
Hours: Monday - Friday 8:30am-5:45pm
- Direct Telesales Executive