Direct Marketing / Fulfilment Manager

Posted 3 September by Absolutely Recruitment
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Direct Marketing / Fulfilment Manager

Based in Surbiton. Salary: £30, 000 - £35, 0000 per annum plus benefits.

We are currently recruiting for a direct marketing/ fulfilment Manager to assist the Operations Director in the effective management of operations for an exciting company based around the Surbiton area. This is a varied and wide-ranging position which requires a high level of motivation, organisation and excellent communication. You will play a key role in coordinating resources to ensure maximum efficiency and service delivery across customer services and the complete fulfilment process including Quality Control, Stores and Shipping departments.

Person Specification: -

  • Good standard of education - degree level
  • Must have 3 years' work experience within relevant fulfilment, direct marketing or customer services
  • Excellent organisational skills with a good eye for detail
  • Strong leadership and motivational skills and the ability to manage a team
  • Possess a background in relevant fulfilment, direct marketing or customer services
  • Supervisory/ people management skills
  • Ability to work to deadlines
  • Strong analytical ability
  • Able to create easy to understand reports sourced from large amounts of complex
  • Good Excel and Word
  • Good understanding of the internet and web ordering processes.

Key Responsibilities: -

Responsibilities include but are not limited to:

  • Ensuring staffing levels are allocated appropriately within the Call Centre and the Warehouse to ensure customer service targets and shipping deadlines are achieved
  • To achieve service levels, meet customer expectations, allocate appropriate consideration to costs, and satisfy Health & Safety Regulations.
  • Training and developing staff to maximise efficiency and deliver excellent customer service by cross training and call monitoring
  • Co-ordinating with other departments including IT and Product Management
  • Managing projects, liaising with suppliers and identifying cost savings
  • Identifying, planning and implementing improvements within the sections
  • Maintaining reports

Required skills

  • Customer Service
  • Operations Management
  • Digital Direct Marketing
  • Fulfilment
  • Online Retail

Reference: 40821096

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