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Digital Workplace Analyst (1st & 2nd Line Support)
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Digital Workplace Analyst (1st & 2nd Line Support)

Posted 30 May by Engie UK
Salary icon Salary negotiable
Location icon Cheshire , North West England

Exciting Opportunity: Digital Workplace Analyst (1st & 2nd Line Support) in Stublach Site, Northwich

About Engie

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the role

The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications.

ENGIE are recruiting for a Digital Workplace Analyst based in Stublach Site, Northwich. This is a Permanent role, working full time Monday to Friday.?On offer is a competitive salary, bonus and benefits package.

Key Responsibilities

IT Service Delivery

  • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department
  • Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls

Technical Support

  • Support videoconferencing facilities & meeting room functionality across the UK estate (including tele-conferences, web meetings and room bookings)
  • Troubleshooting of basic networking issues including cabling and patching

Device Management

  • Procure and deploy laptop / desktop and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms
  • Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, Terminal Services, backup software, Active Directory and Citrix thin client and locally-installed business applications where required

Account Management

  • Process request for Starters, Leavers and Movers and associated user account management activities
  • Ensure that user accounts are deployed and configured correctly according to group standards


  • Ensure that digital workplace information and reports are kept up to date - particular stock, asset database, purchase requisitions, billing reports etc.
  • Carry out 'ad-hoc’ tasks when requested to assist with the smooth running of the IT Department and to ensure a high level of support for users.
Key Requirements
  • Experience working within a support function providing IT technical support to customers and wider functional teams
  • Coordinating and delivering IT services through Managed Services arrangements
  • Experience of dealing with stakeholders in a customer service and / or delivery setting
  • Appropriate desktop management qualifications (e.g. Microsoft Certified Partner) is desirable
  • Excellent knowledge of Digital Workplace technologies and support activities - Windows, Office 365, Active Directory user and group administration, Mobile / Intune
  • Excellent knowledge of desktop infrastructure & current windows desktop OS support
  • Good knowledge of Audio Visual and meeting room technologies to enable support of meeting rooms and logging of advanced issues with 3rd party providers
  • Ability to meet deadlines and cope with pressure with minimum support in both reactive and proactive scenarios / Ability to deliver results with minimal guidance and supervision in tasks allocated to suit their skill level
What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.


We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Required skills

  • 1
    Line Support
  • 1
    Technical Support

Reference: 52765697

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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