Digital Services Leader, Internal Services - Senior Manager

Posted 2 days ago by Deloitte
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Your opportunity
The Digital Services Leader is responsible for the successful implementation of the Digital Services strategy within the UK member firm with the objective to create a smarter workday by empowering employees with a super easy, intuitive technology experience based on data-backed improvements and co-creation with users.
He/she will drive the optimisation of the employee experience by heading up a product team that conceptualise, design and deliver innovative digital solutions. This role reports to the Head of Digital Services for Deloitte North and South Europe.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

  • Manage a diverse product team that is responsible for ideating, delivering and running digital solutions. This within an inclusive team culture where people are recognized for their contribution.
  • Take ownership of the strategy, performance and improvement of Deloitte’s internal employee experience.
  • Determine the strategic prioritisation and planning (i.e. Epics and Features) in alignment with senior stakeholders within Deloitte UK and Deloitte North and South Europe.
  • Proactively seek and drive opportunities to improve the employee experience, drive innovation and experimentation with new technologies, and translate outcomes into solution concepts.
  • Lead business case development for new digital solution concepts (Feasibility, Desirability and Viability), and closely collaborate with business stakeholders to ensure value is delivered
  • Establish, develop and maintain the right people in a team that is expected to excel in creating innovative digital concepts and deliver high performing solutions that make a significant impact on the firm’s employee experience. This also includes establishing a high performing culture within the team and creating an environment in which they can flourish.
  • Manage senior-level stakeholders and demonstrate vision and create followership for the employee journey and the strategic direction.
  • In general take responsibility for People, Product and Financial Management.
  • managing diverse teams within an inclusive team culture where people are recognised for their contribution.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.


Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.


Location: London or UK Regional offices


Work pattern: This is a Permanent contract opportunity. The role can be worked on a full-time basis.

Your professional experience

  • Solid track record in delivering technology improvement from ideation, through the development process and scaling up successful solutions. This also means you know how to run a portfolio of products, each in different stages of the product lifecycle.
  • Entrepreneurial thinker; proven capability to identify and follow through on business opportunities;
  • Commercial focus; strong ability to evaluate and qualify new ideas and make astute decisions about where to focus team’s time and investment to maximise business impact.
  • Strong evidence of demonstrating a proactive and responsive approach to business needs
  • Evidence of capacity to build and develop the capability and reputation of a new team
  • Understanding of Lean Start-up, Design Thinking and Agile methodologies
  • Strong track record in inspiring creative teams.
  • People person that creates a thriving, fun and employee centric environment
  • Navigates their way through difficulties without jeopardising relationships
  • Experience of managing and working in multi-disciplinary teams and working closely with User Experience designers, Visual Designers, Developers, Data Architects, Legal Counsels, Compliance Officers, 3rd Party Technologists and Project Managers

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For a full job description please visit our online Deloitte Careers portal.

Requisition code: 178892

Reference: 40879035

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