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Digital Product Owner Executive - Help

Posted 21 February by EE Featured Ended

Digital Product Executive - Help (Content & Operations)
£Competitive & benefits

The job:

We're EE. And we're the future of digital. As the best brand in an innovative, dynamic industry, we're transforming the way our 32 million customers connect with the world around them, and with us. We pride ourselves on being a truly digital-first business - whether we're providing top notch technology or smarter smartphone deals, we recognise that as the UK's biggest, fastest network, we're being trusted to improve digital lives. So we need to make sure the EE experience is the very best it can be. And that means supporting brilliant people in a collaborative culture that puts customers first. Our Digital team is at the very heart of that. This talented bunch are shaping the way we bring the right products to the right people at every stage of the EE journey. It's their impact on the way we do business that's inspired us to invest in a brand new digital infrastructure. And it's why we want to invest in you.

In this vital role, you'll plan for and predict the needs of our customers, enhancing our Help & Support systems and making sure they're ready for the future. That includes managing the content and delivery of our Digital Care initiatives, optimising our Web and App channels, and providing online solutions that are tailored to people's needs. This is an opportunity to use your creativity, curiosity and innovative thinking to solve problems and drive our business forward.

What you'll do:

* Optimise and manage customer-facing Help & Support content across the EE digital estate
* Create simple customer solutions by shaping our systems to meet their needs
* Tune your approach by using our suite of tools to AB and multi-variant test
* Own and oversee a range of high-priority projects
* Build strong relationships with Technology, UX, Design and Content teams
* Be our Subject Matter Expert for Help & Support

You'll definitely:

* Have degree level education or equivalent
* Demonstrate excellent communication skills (verbal and written)
* Have worked in agile development operating models
* Show a record of media/telecoms industry experience
* Empathise with customers and understand their needs
* Be commercially aware

What's in it for you:

* Competitive salary
* Pension
* Healthcare Cash Plan
* Bonus
* Life Assurance
* 25 days' holiday
* 75% discount on your personal EE mobile phone package
* 30% Friends and Family discount from day one (conditions apply)
* Other discounted products and services, as well as a range of other benefits

Reference: 34523851

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