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Digital Product Manager - Client Onboarding - Associate - London

Digital Product Manager - Client Onboarding - Associate - London

Posted 21 June by eFinancialCareers
The Client Onboarding Digital Product Manager role is responsible for the end-to-end Client Onboarding Experience with Goldman Sachs Transaction Banking. This includes the strategy through implementation of digital products to enable Client Self-Service capabilities and Operations tooling to simplify and automate the steps needed to Open Accounts, Enable Products and satisfy KYC Due Diligence.
The Product Manager role plays a strategic role in the global life cycle management of the businesses' product vision, roadmap, and execution for the overall product segment, and embodies the voice of the customer. They have a user-centric focus and partner closely with UX and technology leads to define and create the overall product strategy, document requirements for design and engineering partners, delivery and go-to-market plan that aligns with business goals.
Responsibilities include:
  • Leads & executes against product strategy to buildout our Digital Onboarding client experience strategy
  • Develop empathy and understanding of current challenges within Corporate Banking specifically related to Account Opening, Product Enablement, and KYC Due Diligence
  • Works as the unifying element between business, design, engineering, and product strategy
  • Understands product development methodologies and strategies needed to fulfill delivery
  • Input towards scoping of product development team from initial strategy to delivery and beyond
  • Defines a roadmap of initiatives inclusive of ROI to achieve the Onboarding product strategy
  • Identify, document requirements, and develop new capabilities aimed at reducing time to onboarding, reducing Customer friction and systematically addressing inefficiencies
  • Ability to communicate within team to provide focus against prioritized product development goals
  • Translate between business requirements and technology specifications - in both directions: top-down and bottom-up
  • Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Technology resources
  • Identify and communicate opportunity for efficiencies or growth within the product as they arise
  • Identify and call out risks and threats to delivery of the product as they arise
  • Active participant in product development, representing the sum total of the team as the driver toward delivery and satisfaction of product goals
  • Configure, setup and manage workflows and dashboards in tools such as Jira
  • Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward
Ideal candidate has:
  • Experience as a digital product manager or digital product owner
  • Experience in client onboarding products and experiences, preferably in a B2B segments
  • Proven track record in balancing customer's outcomes, business needs, technical feasibility and delivery given constrained resources and timeline
  • Success in navigating corporate environments and startups
  • Comfortable in the fast lane: Experience with driving rapid team and product growth
  • Mission Driven: Must be a strong believer in the team and mission
  • Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
  • Forward thinking: Anticipation of organizational needs for efficiency
Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 4+ years of experience in digital product management, business analysis, or consulting
  • At least 4+ years of experience with UI, CRM, and workflow tools
Preferred Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, or related fields
  • MBA or Master's degree
  • Certifications or hands on experience with agile or other relevant product development methodologies
  • Certifications or hands on experience with Salesforce Sales, Service, or Marketing Cloud
  • Experience in Agile and waterfall SDLC with exposure or understanding of full stack development, End to End testing, and post launch validations
  • Experience working with digital products, platforms and capabilities


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