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Digital Product Manager - Client Onboarding - Associate - London

Digital Product Manager - Client Onboarding - Associate - London

Posted 21 June by eFinancialCareers
Ended
The Client Onboarding Digital Product Manager role is responsible for the end-to-end Client Onboarding Experience with Goldman Sachs Transaction Banking. This includes the strategy through implementation of digital products to enable Client Self-Service capabilities and Operations tooling to simplify and automate the steps needed to Open Accounts, Enable Products and satisfy KYC Due Diligence.
The Product Manager role plays a strategic role in the global life cycle management of the businesses' product vision, roadmap, and execution for the overall product segment, and embodies the voice of the customer. They have a user-centric focus and partner closely with UX and technology leads to define and create the overall product strategy, document requirements for design and engineering partners, delivery and go-to-market plan that aligns with business goals.
Responsibilities include:
  • Leads & executes against product strategy to buildout our Digital Onboarding client experience strategy
  • Develop empathy and understanding of current challenges within Corporate Banking specifically related to Account Opening, Product Enablement, and KYC Due Diligence
  • Works as the unifying element between business, design, engineering, and product strategy
  • Understands product development methodologies and strategies needed to fulfill delivery
  • Input towards scoping of product development team from initial strategy to delivery and beyond
  • Defines a roadmap of initiatives inclusive of ROI to achieve the Onboarding product strategy
  • Identify, document requirements, and develop new capabilities aimed at reducing time to onboarding, reducing Customer friction and systematically addressing inefficiencies
  • Ability to communicate within team to provide focus against prioritized product development goals
  • Translate between business requirements and technology specifications - in both directions: top-down and bottom-up
  • Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Technology resources
  • Identify and communicate opportunity for efficiencies or growth within the product as they arise
  • Identify and call out risks and threats to delivery of the product as they arise
  • Active participant in product development, representing the sum total of the team as the driver toward delivery and satisfaction of product goals
  • Configure, setup and manage workflows and dashboards in tools such as Jira
  • Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward
Ideal candidate has:
  • Experience as a digital product manager or digital product owner
  • Experience in client onboarding products and experiences, preferably in a B2B segments
  • Proven track record in balancing customer's outcomes, business needs, technical feasibility and delivery given constrained resources and timeline
  • Success in navigating corporate environments and startups
  • Comfortable in the fast lane: Experience with driving rapid team and product growth
  • Mission Driven: Must be a strong believer in the team and mission
  • Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
  • Forward thinking: Anticipation of organizational needs for efficiency
Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 4+ years of experience in digital product management, business analysis, or consulting
  • At least 4+ years of experience with UI, CRM, and workflow tools
Preferred Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, or related fields
  • MBA or Master's degree
  • Certifications or hands on experience with agile or other relevant product development methodologies
  • Certifications or hands on experience with Salesforce Sales, Service, or Marketing Cloud
  • Experience in Agile and waterfall SDLC with exposure or understanding of full stack development, End to End testing, and post launch validations
  • Experience working with digital products, platforms and capabilities

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Reference: 52716504

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