Digital Product Execuitve

Posted 5 June by Michael Page Digital
Ending soon

My Client are a big player in the utilities sector who provide an essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the South. They are going through an exciting change and seek an experienced Digital Product Manager to deliver the digital product roadmap and digital suite of services to continually improve customer experience and digital product development.

Client Details

My Client are a big player in the utilities sector who provide an essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the South. They are going through an exciting change and seek an experienced Digital Product Manager to deliver the digital product roadmap and digital suite of services to continually improve customer experience and digital product development.

Description

Support Senior Product Manager and Product Manager to deliver the destination experience that meets customer requirements in accordance with the digital transformation programmes;

* Support journey for specific self-serve propositions and journeys relating to the overall digital roadmap including full journey lifecycle from on-boarding and in-life and cross proposition take-up;

* Manage the deployment and approvals of continuous journey improvements for the areas using Sitecore CMS;

* Support on insight gathering cross-business to translate business ideas into detailed requirements and user stories;

* Building internal stakeholder relationships, working closely with contact centre teams;

* Work with digital customer experience team and business content owners as well as agencies and in-house creative and brand teams to deliver a creative and content roadmap for propositions.

What

Profile

Experienced digital professional with minimum two years' experience in a digital experience-related role with proven passion for product development and the digital space. Has worked with range of CMS, Sitecore a distinct advantage.

  • * Proven experience of content management systems (ideally Sitecore), content management and SEO, content creation and use as a brand building tool;
  • * Solutions and outcomes focused whilst incorporating innovation and creativity;
  • * Proven experience working with digital product development and project management teams,
  • including an understanding of the technical
  • aspects (whilst not a technical expert)
  • * Excellent interpersonal skills - with the ability to deal with individuals at all levels of the company and articulate technical issues in a straightforward manner;
  • * Passionate about understanding customers and their needs;
  • * Demonstrate the ability to be flexible and adaptive, ensuring that individual and organisational needs are taken into account;
  • * Excellent verbal, written and presentation skills.

Skills - essential

  • * Microsoft Office: Excel, Word, Project, PowerPoint
  • * Web content management systems, Sitecore a distinct advantage
  • * Understanding of website accessibility standards
  • * Basic understanding of HTML and CSS
  • * Understanding of waterfall and agile methodologies
  • * Understanding of UX and UI design principles

Job Offer

- Competitive Salary

- Pension contribution matched to 6%

- Employee Benefit scheme (including discounts at a number of leading retailers)

- Season Ticket loans

- Childcare Vouchers

- Loyalty awards

- Personal accident scheme

Required skills

  • Digital product Manager

Reference: 38042785

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