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Digital Defect Manager

Posted 9 March by Investigo Easy Apply Ended

Defect Manager - £430

Leading UK Bank

London

Test Analysis, Test Lead, Test Manager, Testing, UAT, BAT, SIT, Test Script, Functional Test, Release Management, Test Execution, Defect Management, Retail Bank, Impact Assessments, Defect Management, Digital Transformation, ALM, JIRA, Confluence, Retail Bank, ISEB, ISQTB

Programme

Investigo Change solutions has partnered with a Tier 1 Retail Bank who has a requirement for a Defect Manager to work within their Digital Transformation Programme. Digital Banking is growing at great pace and my client is looking to be the best Digital Banking business.

Responsibilities
My client is looking for a candidate with strong test and Digital expertise to join the Business Test team; to support changes introduced by the Digital Banking & Transformation Programme, Retail and Commercial banking and mobile channels including app development. As the Digital business grows they need to build their capability and build strong relationship with other areas of the bank.

  • To build strong relationships and clear lines of communication with colleagues and work in collaboration to ensure we deliver the best outcomes for our customers.
  • Demonstrate an excellent understanding of the defect management process and provide continuous input into improving the process for all test phases.
  • Ensuring the Defect Management process is understood, and adhered to, by all relevant parties at a project or programme level
  • Has good working knowledge of key systems and processes used in digital.
  • Works with Business and IT to ensure defects are prioritised and resolved in a timely manner.
  • Ability to relay and clearly document understanding of defects, customer and business impacts for Key Stakeholders.
  • Uses historical defect information to look for any trends which will feed into process improvements.
  • Ensures full traceability of all managed defects which will in turn feed into future reviews and End of Test and End of Release Defect Reports. Ensures defect hygiene is adhered to, this includes correct articulation of customer Impact and mitigation.
  • Excellent understanding of ALM including report set up and administration.
  • Keeps a close relationship with the Environment and IT leads to ensure environment is fully provisioned for testing.
  • Manage daily defect, triage calls and war rooms with relative business and IT stakeholders for complex issues to ensure ownership of defects providing clarity of the issue, ensure pace is maintained throughout and root cause is identified.
  • Chase defect updates throughout the day outside of the defect calls.
  • Undertakes full ownership of severity 1 & 2 defects through to resolution.
  • Excellent communication and presentation skills, able to present complex ideas in simple terms customised to the target audience.
  • Escalating to Senior Management upon significant or persistent deviation in SLA or delay in defect turnaround


Key experience candidates will need to have:

  • Ability to multi-task and handle numerous projects and tasks concurrently.
  • Strong attention to detail
  • Experience of working within a Digital environment
  • Ability to adapt to change and able to lead calls with limited details "Hit the ground running"
  • Manages and adheres to the escalation procedures for recorded defects
  • Ability to produce high quality defect MI and documentation for key stakeholders
  • Good experience in using ALM, Jira & Confluence
  • Great communication skills; proven experience of developing and building relationships across project teams
  • Strong ownership approach and self-starter; takes responsibility for ensuring that quality deliverables are produced.
  • Experience of working with UK multi-site teams
  • Experience of the Financial Services sector
  • ISEB/ISTQB Foundation Certification in Software Testing is essential


Test Analysis, Test Lead, Test Manager, Testing, UAT, BAT, SIT, Test Script, Functional Test, Release Management, Test Execution, Defect Management, Retail Bank, Impact Assessments, Defect Management, Digital Transformation, ALM, JIRA, Confluence, Retail Bank, ISEB, ISQTB

Reference: 34644814

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