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Digital Communications Manager

Posted 4 January by Capita Ended

Digital Communications Manager

Location: London

Salary: Competitive along with car/travel allowance, bonus and benefits

About the role

The Data and Communications Company (DCC) is delivering a once-in-a-generation programme to build a smart metering network for Great Britain.

Perhaps the most ambitious of its kind in the world, our network allows energy suppliers to roll out millions of smart electricity and gas meters to homes and small non-domestic properties. Funded by the energy industry, the network connects smart meters to the business systems of energy suppliers, network operators and other authorised users. It will transform how energy is supplied, give consumers greater control over their energy use and help Great Britain become a global leader in smart energy and the wider smart world.

Our network has recently gone live, a turning point in DCC's relatively short life. Working in a regulated environment, we are moving from implementing a complex solution to operating a live service while we manage multiple programmes to deliver new services. We will scale the live service to support the smart metering rollout, improve services to provide the best possible experience to users and develop services to help realise the industry transformation made possible by smart meters. This requires a shift in our activities and our ways of working.

About Capita | DCC Smart Metering

Capita Data and Communications Company (DCC) is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

Capita was awarded the DCC Licence in October 2013 as part of the UK government's smart metering programme. This was set up to enable the roll out of over 53m smart meters across the UK by 2020.

The programme aims to pass a number of benefits onto consumers, allowing them to;

  • Manage and control their energy use to save money and reduce carbon emissions

  • Provide accurate meter readings and real-time information

  • Help them make informed purchasing decisions and reducing the barriers to switching

What you will do:

  • Delivering a digital communications strategy at the DCC

  • Developing and maintaining a new website that helps build the DCC's brand and supports our customers to roll out smart meters across the UK

  • Developing and maintaining a new intranet site for the DCC to support our colleagues to collaborate on and deliver large scale programmes

  • Managing the DCC's social media presence, particularly around thought leadership

  • Commissioning digital content including videos, CGI, photography and infographics

Your experience will include:

  • Proven web team and social media experience at a senior level in a B2B or agency side

  • Have personal impact, and the ability to get to grips with complex issues

  • Strong influencing skills, the ability to manage competing demands and advise leaders on digital communications

  • Good organisational skills

  • Ability to project manage a new website build, including working with internal stakeholders to improve transactions with customers

  • An understanding of communication evaluation/sentiment and keenness to act on the results

  • Effective and persuasive communicator with strong written skills

  • Ability to respond positively and quickly to unexpected developments

  • Customer orientated with a focus on great customer service.


  • Experience of coordinating the delivery of and maintaining a cutting edge web presence

  • Experience of working on a high profile, multi channel communications campaign

  • Knowledge of the tech industry

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, a 20% discretionary bonus, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

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If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34133945

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