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Digital Banking - KYC / Onboarding - Remote - 3 Month Contract

Digital Banking - KYC / Onboarding - Remote - 3 Month Contract

Posted 6 September by FinTech People Ltd
Easy Apply Ended

FinTech People are supporting the UK's most exciting digital bank in recruiting for their Customer Support & Onboarding Team. This is a varied, challenging and interesting opportunity to work with an excellent management team and have autonomy in your role.

The Customer Support & Onboarding team is paramount to the success of the business and in this role you will be responsible for the following:

- Ensuring all new account applications are completed in a timely and efficient manner

- Carry out KYC / Due Dilligence checks as necessary in line with internal and regulatory guidelines

- Ensure relevant documentation is obtained and managed carefully ensuring all systems are updated

- Carry out PEP and Sanction screening using internal and external references

- Escalate complex / high risk cases or suspicious activity

- Suggest and work on improvements to the customer journey and internal processes

Experience required:

- Experience of new account opening / KYC / banking administration preferred

- Naturally investigative, able to follow process with a careful eye for detail

- Excellent verbal and written communication skills

- Quick to learn, be the first to volunteer and be able to solve problems quickly

- Experience using ZenDesk highly advantageous

* Offer subject to satisfactory reference, Credit and DBS checks *

Required skills

  • Customer Service Operations
  • KYC
  • Onboarding
  • New Account Opening
  • Zendesk

Reference: 43942540

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