Digital Analytics Manager - Finance

Posted 9 November by Harnham

Digital Analytics Manager - Finance
Financial Services

Are you a digital analytics expert looking for your next step up? This is a fantastic opportunity!

This reputable financial company are looking for a Digital Analytics Manager who can turn qualitative data into actionable insights with a focus on customer service. They have a big pipeline, so this is a great role for someone who likes to keep busy with a variety of exciting projects. They work with the Adobe suite but offer training to those who are Google users, so this is ideal for those who want to continue learning.

The Role
* You will be sat in the Service Team with a key focus on Customer Service - supporting the Digital Self-Service team and the New Media team
* You will analyse qualitative data and turn it into actionable insights so the business can improve their customer experience
* You will look at functionality, set out operational metrics and look at the Social Media in order to improve ROI
* You will look at Web Chat as well as several other channels whilst partnering with the offline teams

Skills and Experience
* Strong Web Analytics experience (Adobe Analytics/Google Analytics)
* Web Chat reporting experience
* Experience analysing qualitative data
* Excellent communication skills

Salary and Benefits
* £55,000 depending on experience
* Benefits
* Guaranteed bonus

How to Apply

For more information on how to apply please follow the link below

Reference: 33766506

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