Digital Account Manager - Delivery. Design / Mid-Enterprise Builds

Posted 18 June by
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Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers.

This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role.

If you have relevant experience within Account Management in a Digital or Agency capacity, we’d love to hear from you!

Role info:

Digital Delivery Account Manager
Witney / Oxford Oxfordshire
Based | Hybrid Home Working 2-3 days
(5 days on site during probation, 3-4 days onsite flex thereafter)
£35,000 - £55,000 Depending on Experience Level
Plus Great Benefits & Perks

Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications
Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more

Your Skills:
Account Management
Fantastic communication and relationship building skills
Waterfall and Agile Projects

About us:

We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner.

Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact.

We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction.

Cultural fit is incredibly important to us as when we’re aligned everything in the world feels just that little bit better, so we’re building a new delivery team around our trusted values:

Integrity - we do the right thing
Collaborative - we work together
Confident - we demonstrate our expertise
Attentive - we pay attention to detail and are supportive
Inquisitive - we do not make assumptions

The Digital Delivery Account Manager Opportunity:

As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients.

You’ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You’ll be the main point of contact for your clients and internal development team.

Key Responsibilities:

+ Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs
+ Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity
+ Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports
+ Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance
+ Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy
+ Preparation and ongoing maintenance of appropriate project documentation in each phase

What we are looking for:

+ A confident and collaborative individual who is passionate about delivering high quality solutions to clients
+ Experience delivering both waterfall and agile projects in an agency environment
+ Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication
+ Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders
+ Enjoy working with and gaining an understanding of digital solutions
+ Proud of providing exceptional service and quality, ensuring a happy client

What’s on Offer:

+ 25-30 days leave
+ Private medical
+ Contributory pension
+ EV leasing
+ Hybrid working with at least 2 days in the office
+ And more…!

Your Experience / Background / Previous Roles May Include:
Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner.

Sound like a good fit? Apply here for a fast-track path to our Leadership Team.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Reference: 52898628

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