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Despatch Assistant

Posted 21 February by Nicola Jane Ended

Title: Despatch/Warehouse Assistant

Accountable To: Despatch Manager

Accountable For: NA

Section: Despatch

Location: Nicola Jane, Southern Gate, Terminus Road, Chichester, PO19 8SE

Salary: £14,500 per year

Contract: Permeant

Hours: Full time, 35 hours per week, normally 9.00 am - 5.00 pm, Monday - Friday, every other week 9.00am - 5.30pm

Benefits: 20 days holiday increasing by 1 day per year to a max of 25 days (28 days including bank holidays)

Principal Responsibilities:

  1. To ensure orders are despatched promptly on the day of ordering, where possible
  2. To receipt in deliveries from suppliers
  3. To replenish stock
  4. To maintain a clean and tidy warehouse
  5. Complete orders to Nicola Jane shops as requested
  6. To carry out stock checks as required
  7. To liaise with postal services
  8. To regularly assess if we are using the best/cheapest method of posting
  9. Process postal claims/lost in transits
  10. To inform Customer Service Manager of any issues arising

Person Specification

Personal Attributes and Skills

  • Enthusiastic and dynamic nature.

  • Excellent verbal and written communication skills.

  • A desire to show initiative

  • Determined, self-motivated and able to act confidently on own initiative.

  • Excellent time management and organisational skills and accurate record-keeping skills

  • A good team player with a personable manner.

  • Excellent level of IT skills, particularly Microsoft Office (Outlook, Word, Excel, PowerPoint).

  • An understanding of and a commitment to Nicola Jane’s Values - Caring, Determined, Personal, Together, and Trustworthy

  • Previous experience of working in a warehouse/despatch department is an advantageous but not essential.

  • This position will require a small amount of driving so a full UK driver’s license is also required (transport supplied).

About us

Nicola Jane is the UK’s largest supplier of mastectomy swimwear and lingerie to women who have had breast cancer. We are a friendly mail-order company based in Chichester with 3 specialist shops in Chichester, London and Leeds. We have a strong online growth and we’re now looking for a Despatch/Warehouse Assistant to join our team.

Our mission

To help restore confidence and femininity after breast cancer and we aim to give the highest standards of service and care in this very niche market, where sensitivity and discretion are essential.

The Post

Reporting to the Despatch Manager you will join our small and friendly team. Responsible for daily despatching of orders and assist in ensuring the smooth running of our despatch department. Successful applicant will be dynamic, hardworking and able to use their own initiative. Excellent organisational and time management skills are essential.


In order to work effectively in a changing environment, flexibility is required from the post-holder. Any other tasks that may be requested will be at the same level of responsibility and terms and conditions of employment.

Required skills

  • Order Processing
  • Stock Control
  • Order Picking

Reference: 34528177

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